Technical Writer

<p>SOS International LLC (SOSi) is seeking a Technical Writer III to support our team in Charleston, SC. This role sits within the Project Management Office (PMO) and provides documentation support across the program's tiered service delivery model - functional requirements, technical analysis, build/release documentation, and QA artifacts. The Technical Writer works directly with tier leads and subject matter experts to produce clear, conformant documentation; the Technical Writer does not independently determine functional or technical content and does not report to or take direction from any single operational tier.</p><p><strong>ESSENTIAL JOB DUTIES</strong></p><ul><li>Draft and maintain governance-required documentation across the program's service tiers, including Functional Requirements Documents, Technical Analysis Packages, Build Checklists, Release Notes, and QA/Code Review documentation, under the direction and sign-off authority of the responsible tier lead.</li><li>Participate in functional and technical analysis sessions to gather requirements directly from tier leads, analysts, and subject matter experts, translating discussion into structured, conformant written artifacts.</li><li>Ensure all documentation conforms to established program templates, naming conventions, and quality gate standards.</li><li>Maintain consistency of style, terminology, and structure across documentation produced for different tiers and teams.</li><li>Support Jira-based documentation workflows, including maintaining artifact linkage between tickets and their associated governance documents.</li><li>Revise documentation through successive gate reviews based on feedback from team members and management.</li><li>Manage documentation workload across multiple tiers concurrently and prioritize according to team deadlines and work cycles.</li></ul>

<ul><li>Active Secret clearance.</li><li>Bachelor's degree in Technical Writing, English, Communications, or a related field; or equivalent experience.</li><li>4–6 years of experience as a Technical Writer, preferably supporting technical or IT service delivery documentation.</li><li>Demonstrated ability to translate technical and functional discussion into structured written documentation without altering substantive content or decisions.</li><li>Excellent written and verbal communication skills, with strong attention to detail and consistency.</li><li>Ability to work independently on documentation production while deferring content authority and sign-off to the appropriate tier lead.</li><li>Proficiency with standard documentation tools and version control practices.</li><li>Familiarity with Jira or comparable structured ticketing/documentation workflows.</li><li>Ability to manage documentation across multiple concurrent projects and meet gate-driven deadlines.</li></ul><p><strong>PREFERRED QUALIFICATIONS</strong></p><ul><li>Experience in the government contracting industry.</li><li>Experience supporting IT service delivery, software development lifecycle, or technical support documentation.</li><li>Familiarity with Agile/Jira-based ticketing environments and structured intake-to-delivery workflows.</li><li>Ability to create supporting visual aids such as process diagrams, workflow charts, and process maps.</li></ul>