Technical Writer

SOS International LLC (SOSi) is seeking a Technical Writer III to support our team in Charleston, SC. This role sits within the Project Management Office (PMO) and provides documentation support across the program's tiered service delivery model - functional requirements, technical analysis, build/release documentation, and QA artifacts. The Technical Writer works directly with tier leads and subject matter experts to produce clear, conformant documentation; the Technical Writer does not independently determine functional or technical content and does not report to or take direction from any single operational tier.

ESSENTIAL JOB DUTIES

• Draft and maintain governance-required documentation across the program's service tiers, including Functional Requirements Documents, Technical Analysis Packages, Build Checklists, Release Notes, and QA/Code Review documentation, under the direction and sign-off authority of the responsible tier lead.
• Participate in functional and technical analysis sessions to gather requirements directly from tier leads, analysts, and subject matter experts, translating discussion into structured, conformant written artifacts.
• Ensure all documentation conforms to established program templates, naming conventions, and quality gate standards.
• Maintain consistency of style, terminology, and structure across documentation produced for different tiers and teams.
• Support Jira-based documentation workflows, including maintaining artifact linkage between tickets and their associated governance documents.
• Revise documentation through successive gate reviews based on feedback from team members and management.
• Manage documentation workload across multiple tiers concurrently and prioritize according to team deadlines and work cycles.

• Active Secret clearance.
• Bachelor's degree in Technical Writing, English, Communications, or a related field; or equivalent experience.
• 4–6 years of experience as a Technical Writer, preferably supporting technical or IT service delivery documentation.
• Demonstrated ability to translate technical and functional discussion into structured written documentation without altering substantive content or decisions.
• Excellent written and verbal communication skills, with strong attention to detail and consistency.
• Ability to work independently on documentation production while deferring content authority and sign-off to the appropriate tier lead.
• Proficiency with standard documentation tools and version control practices.
• Familiarity with Jira or comparable structured ticketing/documentation workflows.
• Ability to manage documentation across multiple concurrent projects and meet gate-driven deadlines.

PREFERRED QUALIFICATIONS

• Experience in the government contracting industry.
• Experience supporting IT service delivery, software development lifecycle, or technical support documentation.
• Familiarity with Agile/Jira-based ticketing environments and structured intake-to-delivery workflows.
• Ability to create supporting visual aids such as process diagrams, workflow charts, and process maps.