Assistant Head Housekeeper

<p>Hours:&nbsp;40 hours across 5 days per week (Fixed Term)</p>

<p>Salary:&nbsp;£14.25 per hour</p>

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<p>Atlas Hotels&nbsp;is hiring a Assistant Head Housekeeper &nbsp;right now at the Holiday Inn Express Glasgow City Centre Riverside</p>

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<p>Benefits include:</p>

<p><br></p>

<ul>

<li>Hotel rooms across our 59 hotels (Holiday Inn Express, Hampton by Hilton and Holiday Inn) at only £25 per night, with 50% off food and drink</li>

<li>Worldwide substantial employee discount at 6,600+ IHG Hotels across the globe</li>

<li>A bonus cash payment every year from 2 years' of service as a 'thank you' for staying with Atlas Hotels</li>

<li>Holiday allowance which increases with length of service</li>

<li>Atlas Friends &amp; Family Discount, offering up to a 45% discount for Friends &amp; Family of Atlas employees<br></li>

<li>Monthly cash rewards through our reward and recognition platform</li>

<li>HSF Health Plan free for every employee, giving you money off dental/optical appointments and other health costs for you and your family</li>

<li>Access to HSF Perkbox which provides deals and discounts from the biggest brands</li>

<li>Online GP service, access to free counselling and wellness support with a 24 hour helpline </li>

<li>Auto-enrolment pension scheme through The People's Pension</li>

<li>Employee referral programme paying out £250 for every great person you refer to us that passes their probation</li>

<li>Employee of the Quarter programmes in every site and a prestigious annual awards ceremony</li>

<li>A rota for the next 4 weeks, meaning you can work in hospitality but still have a life outside of work</li>

<li>Free/discounted food when on shift</li>

</ul>

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<p>So what does a Assistant Head Housekeeper do?&nbsp;</p>

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<p><em>Employee&nbsp;</em></p>

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<ul>

<li>Lead and organise the Housekeeping team are in the right place at the right time, to enable a great experience to our guests</li>

<li>Supervise, guide and motivate Housekeeping Assistants and Supervisors on the job</li>

<li>Understand and role model the Atlas Values and associated behaviours</li>

<li>Nurture a learning culture, coaching and developing others to success and managing underperformance appropriately</li>

<li>Communicate effectively, ensuring that Housekeeping Assistants and Supervisors are aware of information that will affect their shift as well as Atlas updates and priorities</li>

<li>Undertake effective job check ins with Housekeeping Assistants and Supervisors</li>

<li>Support the Head Housekeeper in ensuring that all new employees receive a warm ‘Atlas welcome’ and thorough induction</li>

<li>Understand HR procedures and raise conduct and other such concerns to the HOM/ Hotel Manager&nbsp;</li>

</ul>

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<p><em>Guest Experience</em></p>

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<ul>

<li>Deliver a great guest experience through ensuring the housekeeping operation/team runs smoothly and effectively, achieving KPIs as required.</li>

<li>Deliver a great guest experience through providing a high standard of cleaning throughout the hotel.</li>

<li>Deliver a great guest experience through ensuring the housekeeping operation/team runs smoothly and effectively</li>

<li>Monitor and supervise the work of the housekeeping team as and when required, in absence of the Head Housekeeper</li>

<li>Assist in overseeing housekeeping operations including room cleaning, room checks, public areas and storage management&nbsp;</li>

<li>Take responsibility for the effective rostering of housekeeping staff</li>

<li>Communicate the daily tasks and priorities to Housekeeping Assistants at the request of the Head Housekeeper and in line with Company processes</li>

<li>Live and breathe our values of Be Guest Focused, Work Together, Show Commitment and Strive for Quality</li>

<li>Be an active and effective team member, working together to achieve hotel goals</li>

<li>Monitoring any issues with rooms to other members of the team (e.g. Maintenance) as soon as possible, escalating on behalf of the team as necessary</li>

<li>Ensuring the Housekeeping team receive full training for their roles and managing any issues through coaching and performance management</li>

<li>Maintaining cleanliness, hygiene and Atlas standards in both public and private areas, taking pride in the hotel and its team</li>

<li>Effectively manage complaints using our ‘service recovery’ principles</li>

<li>Understand and have a good knowledge of the products and services available at the hotel</li>

<li>Understand guest satisfaction scores and maintain a good knowledge of hotel areas of focus</li>

<li>Demonstrate good local knowledge and proactively provide this to guests when required</li>

<li>Maintain compliance standards</li>

<li>Positively represent the Atlas brand</li>

<li>Take accountability for own development, career progression and growth in role&nbsp;

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</li>

<li>Understand budget targets and work within these to manage staffing costs</li>

</ul>

<p><br></p>

<p>What experience do I need?&nbsp;<br></p>

<p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Previous experience of working in Housekeeping roles, ideally in a supervisory position</p>

<p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Previous people management experience</p>

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<p>So why not? Click ‘apply’ now to become our Assistant Head Housekeeper and enter into a World of Opportunity</p>

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<p>Atlas Hotels are Disability Confident Committed. This means that we have made a clear commitment to attracting disabled talent to our business, representing the needs of our guests, and contributing to employment equality. </p>

<p>We want to ensure that everyone can participate fully in the recruitment process. If you have an impairment or health condition, please contact HR at <a href="mailto:[email protected]" rel="noopener noreferrer">[email protected]</a> to discuss any access or information requirements, or workplace adjustments that may support you. </p>

<p>If you would like to offer feedback on the application process please use the above email.</p>

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<p>#IND123</p>