Vendor Operations Associate

<h2><strong>Support a multi-million dollar business' supply-chain &amp; logistics team</strong></h2>

<p>Fresh Prints is a New York-based custom apparel company helping thousands of student entrepreneurs build successful businesses across the United States. Behind every order is a network of 80+ production partners responsible for printing and shipping custom apparel to our customers. Our Printer Relationship Team ensures those printers/vendors consistently deliver high-quality products on time while maintaining an exceptional customer experience.</p>

<p>We're looking for someone who enjoys solving complex operational problems, building strong relationships, and improving processes at scale. If you thrive in fast-paced environments, love taking ownership, and enjoy working across multiple teams to make operations run smoothly, you'll fit right in.</p>

<h3><strong>About the Role</strong></h3>

<p>As a <strong>Vendor Operations Associate</strong>, you'll own relationships with a portfolio of printers/vendors across the United States. You'll work closely with printers to ensure every order moves through production successfully. No two days are the same here. One day you'll be solving a production issue with a printer, and the next you'll be coordinating inventory, helping recover a delayed order, improving a process, or working with Tech to eliminate manual work.</p>

<p>Your success will be measured by your ability to drive top performance from your portfolio of printers by building strong relationships, reducing operational issues, and continuously improving how we work.</p>

<h3><strong>What You'll Do</strong></h3>

<p><strong>Vendor Relationship Management</strong></p>

<ul>

<li>Build long-term relationships with printer/production partners through regular monthly performance calls, emails, and other day-to-day communication through different channels, becoming their trusted point of contact.</li>

<li>Support vendors/printers with operational, production, and logistics-related questions.</li>

<li>Partner with vendors to improve order quality, turnaround time, and overall operational performance.</li>

<li>Drive accountability while maintaining strong working relationships.</li>

</ul>

<p><strong>Order &amp; Production Management</strong></p>

<ul>

<li>Coordinate production timelines and resolve order delays before they impact customers.</li>

<li>Reallocate production orders to make sure your printers are not overloaded.</li>

<li>Assign or reschedule the entire order schedule for your printer in case of emergency shutdowns.</li>

<li>Coordinate garment procurement from suppliers and ensure vendors receive inventory on time.</li>

</ul>

<p><strong>Cross-functional Collaboration</strong></p>

<ul>

<li>Partner with Sales, Operations, Supply Chain, Product, and Tech teams to resolve issues quickly.</li>

<li>Keep internal teams and external stakeholders informed of production updates that impact customers.</li>

<li>Share feedback with internal teams to improve vendor experience and operational efficiency.</li>

</ul>

<p><strong>Process Improvement</strong></p>

<ul>

<li>Identify recurring operational issues and recommend long-term solutions.</li>

<li>Identify automation opportunities and improve existing workflows to make operations more scalable.</li>

<li>Take ownership of projects that improve team performance, vendor experience, or operational efficiency.</li>

</ul>

<h3><strong>What We're Looking For</strong></h3>

<p><strong>Experience</strong></p>

<ul>

<li><strong>At least 1.5 years of </strong>experience in operations, vendor management, supply chain, customer success, account management, or a similar relationship management role</li>

<li>Experience managing multiple priorities in a fast-paced environment</li>

</ul>

<p><strong>Skills</strong></p>

<ul>

<li>Excellent written communication and stakeholder management skills</li>

<li>Strong analytical and critical thinking abilities</li>

<li>High emotional intelligence and relationship-building skills</li>

<li>Strong problem-solving and decision-making skills</li>

<li>Comfortable working with spreadsheets (Excel or Google Sheets)</li>

</ul>

<h3>What Makes Someone Successful Here</h3>

<ul>

<li>Your printers trust you as their primary operational partner.</li>

<li>Your printers consistently deliver high-quality orders on time with minimal operational issues.</li>

<li>You use data to identify trends, solve recurring problems, and prevent future issues.</li>

<li>You continuously improve processes to reduce manual work and increase operational efficiency.</li>

<li>You support your manager in delivering the projects from the idea initiation through implementation.</li>

</ul>

<p>This is not a transactional support role that focuses merely on tickets and response times. Success comes from building long-term partnerships with printers, proactively identifying risks, and continuously improving operational performance. <strong><br></strong></p>

<p><strong>Job Location:</strong> India / Philippines (IN/PH)</p>

<p><strong>Working Hours:</strong> &nbsp;</p>

<p><strong>IN</strong>: 5:30 PM – 2:30 AM Indian Standard Time | Monday to Friday</p>

<p><strong>PH</strong>: 8:00 PM to 5:00 AM Philippine Time | Monday to Friday</p>

<p><strong>Monthly Salary:</strong> Between $550 to $700 base (depending on experience) + $80 night shift allowance</p>

<p>&nbsp;</p>

<p>At Fresh Prints, we deeply value the long-term contributions of our team. To recognise and celebrate that commitment, we offer a 2-month paid Sabbatical to eligible employees.</p>

<p><strong>Fresh Prints never charges any money during the hiring process. If you’re asked to pay for a job, it’s not real.</strong></p>

<p><strong><em>Fresh Prints is an equal employment opportunity employer and promotes diversity, actively encouraging people of all backgrounds, ages, LGBTQ+, and those with disabilities to apply.</em></strong></p>