Customer Service Representative - Call Center

<p>Under supervision, provide customers efficient and courteous service by responding to routine and non-routine inquiries.&nbsp; Handle policy retention responsibilities.&nbsp; Process service requests, by phone, mail, fax or e-mail.&nbsp;</p><p><strong>Must be able to work 11am-8pm</strong></p><p><strong><u>Responsibilities:</u></strong></p><ul><li>Receive calls from policy owners and/or their representatives or agents; process service requests for policy withdrawals, cancellations, explain benefits, ownership or beneficiary changes, and provide wide-ranging information regarding company products and policy transactions.</li><li>Research and resolve complex customer concerns/problems using computer systems, manual files, microfiche or through interdepartmental communications.</li><li>Process complex payments.</li><li>Process individual specialty jobs which include surrenders, plan changes, EOB’s owner/beneficiary changes, mutual fund plan changes, and ACH/bounced recoveries.</li><li>Correspond with customers for resolution of their concerns through outgoing calls or written documentation and provides additional information to conserve policies.</li><li>May provide assistance and support for less experienced departmental personnel.</li><li>May perform more complex payment processing duties.</li><li>Comply with HIPAA, Diversity Principles, Corporate Integrity, Compliance Program policies and other applicable corporate and departmental policies.</li><li>Maintain complete confidentiality of company business.</li><li>Maintain communication with management regarding developments within areas of assigned responsibilities and perform special projects as required or requested.</li></ul>

<p><strong><u>Required:</u></strong></p><ul><li>Bachelors Degree</li><li>Recent college grads are encouraged to apply&nbsp;</li><li>Able to work efficiently in fast paced environment&nbsp;</li><li>One year of customer service experience in a call center environment</li><li>Clear and concise verbal and written communication skills</li><li>Experience operating standard office equipment</li><li>Intermediate PC skills to include Word, Excel, and Outlook</li></ul>