SPAR Appleby - Post Office & Retail Assistant

Contract Type:  Permanent / Part Time  Hours of work:  16 hours per week

About the Role

As a Post Office Assistant, you’ll play a key role in providing a wide range of Post Office services to our customers. Working in a dedicated Post Office branch, you’ll deliver excellent customer service while ensuring transactions are accurate, compliant, and efficient. You’ll work as part of a professional, supportive team to keep the branch running smoothly and provide a positive experience for every customer.

What You’ll Be Doing

You’ll be responsible for a variety of Post Office services, including:

Serving customers at the Post Office counter, delivering friendly and professional service.

Processing the full suite of Post Office transactions such as postage, parcels, bill payments, banking services, travel money, identity services, savings products, and vehicle licensing.

Handling complex and regulated services, ensuring compliance with Post Office procedures.

Reconciling daily transactions and cash, maintaining accuracy and security.

Providing advice and guidance to customers on Post Office products and services.

Staying up to date with new services, policies, and system updates.

Working collaboratively with colleagues to ensure smooth branch operations.

Reporting issues, fraud concerns, or compliance breaches promptly to management.

A Few Things About You

We’re looking for reliable, customer-focused individuals who take pride in delivering excellent service. You should also be:

Friendly and approachable, with strong communication skills

Accurate and detail-oriented, with excellent numeracy skills.

Responsible and trustworthy, able to handle cash and confidential information securely.

A team player who can support colleagues in a busy branch environment.

Adaptable and proactive in dealing with customer needs.

Previous experience in financial services, customer service, or cash handling is desirable but not essential, as full training will be provided.

Prepared to undertake a Disclosure and Barring Service (DBS) check, as this is a requirement for the role.

Employment in this role is subject to successfully obtaining a P250 Post Office security clearance