Director of Property Operations

<p>Our SelectLeaders client is a private equity real estate investment and operating firm dedicated to delivering superior risk-adjusted returns through diligent analysis and operational expertise. Their specialization lies in the acquisition, repositioning, and management of "core-plus" and "value-add" income-producing properties with an exclusive focus on the dynamic student housing sector.</p>

<p>Driven by a seasoned team of industry experts, boasts extensive experience in both the acquisition and management of real estate assets across diverse sectors.</p>

<p>They are seeking a Director of Operations to oversee the operational performance of the firm's student housing portfolio through its in-house property management platform. This role will be responsible for ensuring that each property operates efficiently, meets financial and leasing objectives, and delivers a high-quality resident experience.</p>

<p>The Director of Operations will supervise the Portfolio Manager and Property Management teams, driving operational excellence across leasing, marketing, maintenance, budgeting, and resident services. This individual will play a key leadership role in implementing operational strategies, improving property performance, and ensuring the consistent execution of company standards across the portfolio.</p>

<p>This position requires a hands-on operator with strong leadership, financial, and organizational skills who can effectively bridge property-level execution with corporate objectives.</p>

Responsibilities

<li>Oversee the day-to-day operational performance of the student housing portfolio managed by third party property management ensuring properties meet occupancy, revenue, and operational targets.</li>

<li>Supervise and support the Portfolio Manager and Property Managers, providing guidance on leasing strategy, operations, budgeting, and property performance.</li>

<li>Monitor key performance indicators including occupancy, pre-leasing velocity, rental rates, concessions, delinquency, operating expenses, and NOI.</li>

<li>Review weekly operational reports and monthly financial statements to evaluate property performance and identify areas for improvement.</li>

<li>Work closely with the accounting team to review budget vs. actual performance and implement strategies to improve financial results.</li>

<li>Lead the development and oversight of annual operating budgets and forecasts for the property portfolio.</li>

<li>Oversee leasing and marketing strategies across the portfolio to ensure properties remain competitive within their respective markets.</li>

<li>Conduct regular site visits to properties to evaluate operational standards, leasing performance, maintenance quality, and resident experience.</li>

<li>Develop and implement operational processes, procedures, and best practices across the portfolio to improve efficiency and consistency.</li>

<li>Oversee staffing, hiring, onboarding, training, and development of property management teams.</li>

<li>Provide leadership and performance management for onsite teams including Property Managers, Leasing Managers, and operational staff.</li>

<li>Coordinate with vendors, contractors, and service providers to ensure quality performance and cost efficiency.</li>

<li>Assist with operational onboarding and transition of newly acquired properties into the management platform.</li>

<li>Prepare operational performance reports and portfolio updates for senior leadership.</li>

<li>Monitor market conditions, competitive properties, and industry trends to inform operational and leasing strategies.</li>

<li>Support cross-department collaboration with acquisitions, asset management, accounting, and investor relations teams.</li>

<p>&nbsp;</p>

Other:

<li>Be willing to aid in any other office matters which may arise outside of your scope of responsibilities.</li>

<li>Excellent organizational and time management skills.</li>

<li>Strong leadership skills with the ability to motivate and develop property management teams.</li>

<li>Ability to operate effectively in a fast-paced and entrepreneurial environment.</li>

Qualifications

<li>Bachelor's degree in Business Administration, Real Estate, Finance, or a related field.</li>

<li>5–7 years of experience in property management or real estate operations, with experience overseeing multiple properties or a portfolio.</li>

<li>Strong understanding of multifamily and/or student housing operations, including leasing, budgeting, and property performance.</li>

<li>Experience leading and developing property management teams.</li>

<li>Proficiency in property management software such as Entrata, Excel, or similar systems.</li>

<li>Strong leadership, organizational, and problem-solving skills.</li>

<li>Excellent written and verbal communication skills.</li>

<li>Ability to manage multiple priorities in a fast-paced environment.</li>

<li>Willingness to travel periodically to portfolio properties.</li>

<li>English and Spanish preferred.</li>

Benefits

<li>10 days PTO/Vacation first year, with 2-day increments per year up to a max of 15 days.</li>

<li>Holidays: Major Federal Holidays.</li>

<li>Health, Dental, and Vision Insurance.</li>