Missile Defense Agency (MDA) NOC Technician

<h2>Overview:</h2>

<p><strong>Job Title:</strong> Missile Defense Agency (MDA) NOC Technician</p>

<p><strong>Security Clearance:</strong>&nbsp;Secret</p>

<p><strong>Location</strong>: Hill AFB, UT</p>

<p><strong><em>(Due to the nature of the work and contract requirements, U.S. Citizenship is&nbsp;required.</em></strong>)</p>

<p>&nbsp;</p>

<h2>Description:</h2>

<p>C3EL is seeking a cleared professional to support our critical mission at Hill AFB in Utah. Our customer, Defense Information Systems Agency (DISA), acts as the provider of GIG/Defense Information System Network (DISN) services to its customers, the department of Defense (DoD) and national security organizations. This Network Technician will directly support the DISA-provided GIG capabilities and services in our 24x7 Global Network Support Center (GNSC) working in our Missile Defense Agency (MDA) Operations Support Cell.</p>

<p><em>(This role is considered "Mission Essential" and may require supporting rotating shift work, which includes nights and weekends.)</em></p>

<p><strong>Responsibilities will include, but not be limited to:</strong></p>

<ul>

<li>Create and update tickets.</li>

<li>Monitor network events and element management failures in real-time on a 24x7x365 basis across multiple monitoring tools.</li>

<li>Incident Correlation and Fault Analysis:

<ul>

<li>Proactively analyze alarms.</li>

<li>Provide detailed analyses leading to resolution of the alarm conditions, including filtering and correlating fault information.</li>

<li>Identifying the fault condition and its impacts.</li>

<li>Isolating root causes.</li>

<li>Coordinating correction of fault situations regardless of the fault in the infrastructure.</li>

<li>Notify necessary points of contacts based on essential or heightened awareness networks, circuits or location incidents.</li>

</ul>

</li>

<li>Incident Analysis (Fault Isolation):

<ul>

<li>Support the fault isolation process.</li>

<li>Diagnoses and troubleshoot utilizing procedures to isolate where the fault occurs.</li>

<li>Identify failed network element(s) i.e. systems, hardware, software, circuits, or facilities.</li>

<li>Activities include: testing, fault troubleshooting, fault localization, fault logging and assignment.</li>

<li>Support all customers to include providing global situational awareness support.</li>

</ul>

</li>

<li>Fault Correction:

<ul>

<li>Correct/replace faulty network elements, coordinating with other service providers as necessary.</li>

<li>Verify that service has been restored upon resolution of all customer-initiated tickets.&nbsp;</li>

</ul>

</li>

<li>Network/Service Restoration:

<ul>

<li>Restore networks and service to full operation.</li>

<li>Coordinate with other service providers as necessary to track service restoration and meet the DISN SLA and customer negotiated SLAs.</li>

<li>Identify failures that are attributable to a different causes and impacts.</li>

<li>Conduct reroute and normalization of services and circuits due to outages.</li>

<li>Reroute routine circuits within 24 hours of notification, documenting reroute in the configuration management database (CMDB).</li>

<li>Provide updates on outages from technicians and/or government incident tickets until a resolution or path to resolution is identified and documented in ticket.</li>

<li>Provide 24/7/365 sustainment support for outages, degradation of services and Tier 1/Tier 2 support.</li>

<li>Provide timely situational awareness to leadership and the impacted community within discovery and ticket creation using approved communication methods as outlined.</li>

<li>Works directly with Shift lead and O&amp;M leadership for guidance</li>

</ul>

</li>

<li>Incident Escalation:<br>

<ul>

<li>Fault escalation, customer coordination and communications, and ticket system updates and status reporting utilizing procedures between Tier I and Tier II.</li>

<li>Record, assess, track, and monitor incident tickets escalated to operational infrastructure.</li>

<li>Demonstrate knowledge of training, standard operating procedures, and tools within O&amp;M.</li>

<li>Evaluates and provides feedback for training, standard operating procedures, and tools.</li>

<li>Assist in training Network controllers within O&amp;M.</li>

<li>Effectively communicates with the O&amp;M team and the customer.</li>

<li>Provide technical advice and insight to peers and customers to assist in resolution of complex issues.</li>

<li>Demonstrate proficiency in several functions within the DISN: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching, etc.</li>

</ul>

</li>

</ul>

<p>&nbsp;</p>

<h2>Minimum Qualifications:</h2>

<ul>

<li>U.S. Citizenship.</li>

<li>An active, in-scope US Government issued Secret&nbsp;clearance.</li>

<li>2+ yrs of relevant technical experience.</li>

<li>Current DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent).</li>

<li>Ability to work in a 24/7 shift work environment and travel up to 10%.</li>

<li>Experience with one or more of the following: alarm surveillance, fault management, LAN maintenance, performance management.</li>

<li>Expertise in one or more of the following: routers, switches, crypto devices, routing, DSN/DRSN, GVS, ATM, Promina, CISCO, MSPP, Optical Switching.</li>

<li>General understanding of network topologies, both transport and IP.</li>

</ul>

<p>&nbsp;</p>

<h2>Desired Qualifications:</h2>

<ul>

<li>Prior Military experience or experience working as a contractor in a Government environment is preferred.&nbsp;</li>

<li>Network+, CCNA, CCENT, JNCIA, or CCNP certifications are also desirable.</li>

</ul>

<p>&nbsp;</p>

<h2>Education:</h2>

<ul>

<li>&nbsp;A minimum of a High School diploma or equivalent is required.</li>

</ul>