HPC/AI Hardware Technical Deployment Specialist

Role Description

This role has been designated as ‘Remote/Teleworker’, which means you will primarily work from home.

Work as part of a team to install and deploy small, medium and large-scale high-performance computing systems in various customer locations in North America.

US Citizenship required

Remote position with travel required 70% of the time

US Federal clearance a plus but not required

Tasks and responsibilities include, but are not limited to:

Responsible for rack/stack, connecting and cabling system according to point-to-point cabling maps and SCHD specifications.

Power up, validate and run health checks on HW, troubleshooting and working to correct any issues.

Participate in system acceptance, working to resolve any HW fallout on the system.

Responsible for ordering, returning and managing parts while onsite and following all parts handling policies and procedures.

Analyze, troubleshoot, and resolve issues including HPE Enterprise systems, servers, storage, and networking.

Demonstrate hands-on practical knowledge of systems and policies.

Operational management tasks including, working to resolve escalations, and clearing blocking issues to enable continued delivery of HPC/datacenter support activities.

Provide appropriate documentation of tasks and activities and technical outlines.

Responsible for following all HPE Travel Policies and Procedures.

Qualifications

Ability to quickly learn and pick up hardware technical requirements as it relates to installation, troubleshooting and break-fix.

Understanding of a Data Center IT Operations environment.

Experience with fiber optic and/or copper cables; able to label, bundle, run and understand point to point mappings.

Experience and understanding of servers, storage, networking in a Datacenter environment.

Able to proficiently perform data center support tasks with little guidance.

Possess strong mechanical aptitude and ability to follow procedures to make component level repairs using ESD best practices.

Demonstrates a strong team mentality; able to work well with multiple cross functional groups.

Strong organizational skills; ability to manage multiple projects and administrative tasks that align within each.

Professional written and verbal communication skills.

Attention to detail with a focus on customer satisfaction.

Ability to lift 50 lbs.

Ability to stand on ladders.

Ability to stand for long periods of time.

Ability to operate manual and power hand tools.

Requirements

2+ years of technical experience and an Associates Degree or equivalent degree in computer science or related area of study; without a degree, two additional years of relevant professional experience.

Benefits

Health & Wellbeing: Comprehensive suite of benefits that supports physical, financial and emotional wellbeing.

Personal & Professional Development: Investment in your career with specific programs to help you reach your career goals.

Unconditional Inclusion: Commitment to creating an inclusive and accessible workplace.