Employee Services Operations Lead

AUSTRALIAN CITIZENSHIP REQUIRED FOR THIS POSITION: Yes<p></p><p></p>RELOCATION ASSISTANCE: No relocation assistance available<p></p><p></p>CLEARANCE TYPE: AU-Protected (Baseline)<p></p><p></p>TRAVEL: Yes, 25% of the Time<p></p><p></p><h2><b>Description</b></h2><p></p><p></p><p></p><p></p><p><b>Shape the Future of People Operations Through Technology, Transformation and Continuous Improvement</b></p><br><p>Are you a People Operations leader who enjoys solving complex challenges, driving continuous improvement and creating better experiences for employees and leaders?</p><br><p>At Northrop Grumman Australia, we’re looking for a leader who can combine operational excellence with strategic thinking to help shape the future of our Employee Services function.</p><br><p>This is a rare opportunity to lead an established team while driving enterprise-wide improvements across HR technology, service delivery, employee experience and process optimisation. Working at the centre of our People &amp; Culture function, you’ll influence how employees and leaders engage with people systems, information and services across the entire employee lifecycle.</p><br><p>Available due to an internal promotion, this role offers the opportunity to make a genuine impact while building on strong operational foundations and helping define the future direction of Employee Services.</p><br><p><b>Why Join Us?</b></p><p>This is an opportunity to influence how People &amp; Culture services are delivered across a growing, technology-driven global organisation.</p><p>You’ll enjoy:</p><ul><li>Lead enterprise-wide transformation and continuous improvement initiatives</li><li>Influencing employee and leader experiences across the full employee lifecycle</li><li>Purchased annual leave options</li></ul><ul><li>Professional development including further education support, leadership programs and industry memberships</li></ul><ul><li>Salary packaging including novated leasing</li><li>Generous paid parental leave (18 weeks)</li><li>Volunteer and enhanced Reservist Leave</li><li>Comprehensive Health and wellbeing programs</li></ul><p>Most importantly, you’ll join a team that actively promotes internal mobility and invests in the growth and development of its people.</p><p>&nbsp;</p><p><b>About the Opportunity</b></p><p>Reporting to the People &amp; Culture leadership team, you’ll lead the Employee Services function and drive the organisation’s People Operations improvement agenda.</p><br><p>You'll set the strategic direction of Employee Services, ensuring the function continues to evolve to meet the changing needs of employees, leaders and the business.</p><br><p>This role is ideally suited to someone who thrives in fast-paced environments, is energised by complexity and enjoys balancing operational leadership with strategic improvement initiatives.</p><br><p>You will lead initiatives across:</p><ul><li>Employee Services and People Operations</li><li>HR Technology and Digital Transformation</li><li>Continuous Improvement and Process Redesign</li><li>Employee and Leader Experience</li><li>Reporting, Analytics and Workforce Insights</li><li>Knowledge Management and Information Accessibility</li><li>Governance, Compliance and Operational Excellence</li></ul><br><p>A key focus of the role will be identifying opportunities to create efficiencies through technology, automation and self-service capability, enabling the People &amp; Culture team to focus on delivering greater strategic value to the business.</p><p>&nbsp;</p><p><b>Key Responsibilities</b></p><ul><li>Lead the Employee Services function and establish a clear vision for operational excellence and continuous improvement</li><li>Drive enterprise-wide initiatives that improve employee experiences and service delivery outcomes</li><li>Partner with stakeholders across the business to identify, prioritise and deliver transformational improvements</li><li>Lead the optimisation, implementation and adoption of HR technology solutions</li><li>Expand self-service capability through improved systems, workflows, communications and knowledge resources</li><li>Oversee workforce reporting, analytics and governance activities to support informed decision-making</li></ul><p><b>&nbsp;</b></p><p><b>About You</b></p><p>You're an experienced HR Operations or People Operations leader who thrives on solving problems, improving processes and helping teams perform at their best.<br></p><p><b>You’ll bring:</b></p><ul><li>Ability to obtain and maintain an AGSVA security clearance</li><li>Experience leading HR Operations, Employee Services, Shared Services or People Operations functions</li><li>Demonstrated success delivering process improvement, transformation or technology-enabled change initiatives</li><li>Strong leadership capability and experience developing high-performing teams</li><li>Exceptional stakeholder engagement and communication skills</li><li>Strong analytical and problem-solving capability</li><li>Experience using HRIS, reporting and workflow technologies</li><li>The ability to influence, collaborate and drive outcomes across multiple stakeholder groups</li><li>A continuous improvement mindset and passion for creating better ways of working&nbsp;</li></ul><p><b>&nbsp;</b></p><p><b>Ready to Make an Impact?</b></p><p>If you're excited by the opportunity to lead People Operations transformation, influence employee experience and help shape the future of Employee Services, we'd love to hear from you.</p><br><p><b>Apply now and help build what's next at Northrop Grumman Australia.</b></p><p><b>Everyone Matters</b>&nbsp;</p><p><br>Doing the right thing and sharing success are two values underpinning how we behave at Northrop Grumman. Here, everyone matters including candidates from diverse backgrounds.&nbsp;</p><br><p>We are particularly proud of our commitment to reconciliation with Aboriginal and Torres Strait Islander people as demonstrated through our Second Innovate RAP (2024-2026), and our support for Veteran employment, and welcome Aboriginal and Torres Strait Islander people and Veterans to apply to join our team.&nbsp;</p><br><p><i>As a Defence security clearance is required for this role, you must be an Australian Citizen. International Traffic in Arms Regulations (ITAR) are applicable, as such your nationality may be a factor in determining your suitability for this role. You will also need to satisfy police checks and employment screening verification.</i>&nbsp;</p><br><p>We are proud to be WORK180 accredited – check us out</p><p>&nbsp;</p><p></p><p></p><p></p>