Federal Transportation Program Specialist

At Significance, we believe the best results come from investing in great people. As a woman-owned consulting firm supporting federal civilian and Department of Defense customers, we bring together talented professionals who are passionate about solving complex challenges and making a meaningful impact.

We're proud of the culture we've built - one rooted in trust, collaboration, respect, and genuine relationships. Our people are empowered to share ideas, grow their careers, and deliver exceptional results while supporting missions that matter. It's a culture we're proud of, and one that has earned us recognition as a Washington Business Journal Best Place to Work for seven consecutive years.

Significance, Inc. is seeking a CMS Federal Transportation Program Specialist  to support a federal program (contingent upon award). This position requires the ability to obtain and maintain a Public Trust.   This position is open to local candidates only as it requires onsite work five days per week at the Centers for Medicare & Medicaid Services in Baltimore, MD.  

The Federal Transportation Program Specialist is the primary point of contact for CMS employees who use the transportation programs administered by the CMS Office of Security, Facilities, and Logistics Operations (OSFLO) at CMS Headquarters in Baltimore, and delivers high-quality, responsive, and professional customer service across all of them. The role supports four programs: the Transit Subsidy Benefits Program, the CMS Headquarters Parking Program, the Fleet Management Program, and Cargo Traffic Services for freight and household goods. This position will support the high-volume, day-to-day transactions and inquires by providing timely, accurate and professional assistance to CMS employees accessing and utilizing the amenities available to them through these established programs. 

 

Responsibilities:

• Answer employee inquiries by phone, email, and in person about transit subsidy benefits, parking program eligibility and availability, fleet reservations, freight and household-goods services, and other transportation and traffic-related services 

• Intake, evaluate, and process transit subsidy applications (mass transit, vanpool, and Bike2Work), renewals, adjustments, and terminations through the GOVGO! Portal in a timely and accurate manner and in strict compliance with program rules and guidelines 

• Administer CMS Headquarters parking: process new applications, make parking assignments, manage waitlists to ensure equitable distribution, and maintain accurate parking records 

• Coordinate fleet vehicle reservations, track vehicle availability, and maintain up-to-date fleet utilization records 

• Assist Fleet Program Manager with scheduling fleet vehicle maintenance and help ensure vehicles are available and compliant with applicable federal regulations and CMS policies 

• Support Agency traffic management by arranging freight reservations for large shipments (such as IT equipment relocations and trade show materials) and processing household-goods services for Agency-supported employee relocations, using TMSS 2.0 or a similar system 

• Maintain accurate and complete records of all customer interactions and transactions in the applicable program systems 

• Develop and maintain a deep understanding of all systems, policies and processes associated with customer business 

• Compile data for the monthly Transit Subsidy, Parking, and Fleet Utilization reports and the Monthly Status Report, including inquiries received, resolved, and pending and transit applications returned for editing 

• Support the quarterly Quality Assurance/Customer Satisfaction Report, the Annual Performance Report, and ad hoc data requests (due within 5 business days) 

• Assist with developing and maintaining customer service standard operating procedures (SOPs) and reference materials 

• Participate in team meetings, training sessions, and quarterly and annual program reviews as directed 

Required Skills:

Minimum of 2 years of experience in a customer service, administrative support, or transportation-related role

Experience with intake and evaluation of transit applications through the GOVGO! Portal, ensuring strict compliance with all program rules and guidelines

Prior experience supporting a federal agency or government contractor

Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams, SharePoint)

Strong written and verbal communication skills

Ability to manage multiple tasks simultaneously in a fast-paced environment 

 

Education

Bachelor's degree or High School diploma and 3 years of equivalent experience•    Bachelor's degree or High School diploma and 3 years of equivalent experience

 

Desired Skills:

• Experience with federal transportation, transit subsidy, or fleet programs, including applicable policies and regulations, strongly preferred
• Experience with intake and evaluation of transit applications through the GOVGO! Portal, ensuring strict compliance with all program rules and guidelines
• Experience with parking management systems and fleet management platforms
• Knowledge of federal traffic management regulations, including acquiring services for the Agency through the Transportation Management Services Solution (TMSS 2.0) or a similar transportation management system

At Significance, your base pay is one part of your total compensation package and is determined within a range. Our pay ranges are based on the local cost of labor benchmarks for each specific role, level, and geographic location.   We carefully consider a wide range of factors when determining compensation, including but not limited to experience; job-related skill sets; relevant education or training; and other business and organizational needs. The salary range listed is for the level at which this job has been scoped. In the event that you are considered for a different level, a higher or lower pay range would apply. This position is also eligible for a comprehensive and generous benefits package.   We are an E-Verify Employer https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster.pdf https://www.e-verify.gov/sites/default/files/everify/posters/IER_RighttoWorkPoster.pdf