Partner Operations Specialist – Ad Ecosystem

<h3><strong><strong>Partner Operations Specialist – Ad Ecosystem</strong></strong></h3>

<strong><strong>Location:</strong></strong> Toronto, ON, Canada / Mountain View, CA, US (Hybrid)

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Job Type: Contractor, Full Time, Monday - Friday

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<h4><strong><strong>Position Overview</strong></strong></h4>

MediaGo is seeking a motivated, detail-oriented <strong><strong>Partner Operations Specialist</strong></strong> to join our global operations team. In this role, you will serve as a key operational bridge between our global business teams and third-party technology &amp; ecosystem verification partners, ensuring the long-term health, compliance, and operational excellence of our programmatic advertising platform.

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This role combines <strong><strong>partner communication, case management, and cross-functional coordination</strong></strong>. You will be responsible for managing day-to-day partner communications, handling ad quality and compliance appeals, establishing standardized escalation trackers, and gathering market intelligence to support sustainable business growth across North America and global markets.

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<h4><strong><strong>Key Responsibilities</strong></strong></h4>

<strong><strong>1. Partner Relationship &amp; Account Operations</strong></strong>

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Serve as the day-to-day operational point of contact for key ecosystem technology, compliance, and measurement partners.

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Organize and lead regular operational check-ins (weekly/bi-weekly cadence) to review open cases, platform updates, and service SLAs.

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Foster collaborative, trusted working relationships with external partner teams across North America.

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<strong><strong>2. Case &amp; Appeal Management (Ad Quality &amp; Policy)</strong></strong>

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Own the end-to-end management of ad compliance appeals, domain whitelisting, and creative scan troubleshooting across top supply and publisher channels.

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Coordinate urgent (P0/P1) case escalations, investigate root causes with internal stakeholders, and submit well-documented appeals to external review teams.

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Drive cases to resolution to ensure minimal disruption to live traffic and partner monetization.

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<strong><strong>3. Cross-Functional Coordination</strong></strong>

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Act as the communication liaison between external partners and internal teams, including Client Management, Business Development, Ad Operations, and Product/Engineering.

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Translate operational feedback and policy guidelines into clear, actionable recommendations for internal account managers and technical teams.

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<strong><strong>4. Tracking &amp; Ecosystem Intelligence</strong></strong>

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Build and maintain a centralized <strong><strong>Case &amp; Escalation Tracker</strong></strong> to log issue types, partner responses, resolution times, and recurring root causes.

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Stay up-to-date on emerging industry standards, platform policy updates, and brand safety benchmarks, sharing relevant insights with the broader team.

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