Debt Recovery Assistant- US hours

<p>Debt Recovery Assistant- US hours&nbsp;</p>

<p>Location:&nbsp;Norwich</p>

<p>Job Type:&nbsp;Full-time, Permanent</p>

<p>Salary:&nbsp;£26,436 + Uncapped Commission</p>

<p>Hours: 40 hours per week: Monday to Friday 1pm-10pm (Some weekend working required- 1 in 6 weekends, either Saturday or Sunday)</p>

<p><br><br></p>

<p>About the company:</p>

<p>Welcome to Epos Now - we're a leading fintech business, with a mission to help small businesses grow and thrive using our cloud-based software. We are rapidly developing (with offices across the world), and want to expand our Onboarding teams to support further growth this year.</p>

<p><br></p>

<p>As a leading embedded finance, payments, and POS provider, we are proud to empower our existing and new customers with our award-winning solutions, helping them to successfully scale their businesses and increase their operational efficiencies.</p>

<p><br><br></p>

<p>The Role</p>

<p>Reporting into the Head of Customer Success, you will be working alongside similar minded individuals whose focus is to deliver a best in company back-end finance delivery function. Understanding of the debt recovery process or experience within a credit control environment would be advantageous.</p>

<p><br></p>

<p>This role is&nbsp;Monday to Friday, 1:00pm - 10:00pm&nbsp;(UK time), supporting our&nbsp;US customer base. These hours ensure we're available when our customers need us most.</p>

<p><br><br></p>

<p>Key duties &amp; responsibilities</p>

<ul>

<li>Daily Management of debt with the following metrics</li>

<li>Debtor Contact Rate</li>

<li>Promise to Pay Fulfilment Rate</li>

<li>Average Collection Period</li>

<li>Recovery Rate</li>

<li>Debt Write-off Rate</li>

<li>Dispute Resolution Rate</li>

<li>Customer Retention Rate Post-Collection</li>

<li>Compliance Adherence Rate</li>

<li>Data Integrity</li>

<li>Daily chasing of debt collection cases, including investigating, attempting phone calls and sending letters/emails.</li>

<li>Data cleansing in Salesforce</li>

<li>Updating Churn report</li>

<li>Completing vulnerability reviews and agreeing payment plans as needed</li>

<li>Supporting with Insolvency Forms</li>

<li>Submitting investigations to the nominated body for recovery of debt</li>

<li>Allocation of payments in accounting software and Salesforce</li>

</ul>

<p><br></p>

<p>Experience</p>

<ul>

<li>Previous experience in debt recovery or credit control</li>

<li>Previous experience of Salesforce (desirable)</li>

<li>Previous experience dealing with multi-currencies (desirable)</li>

<li>Proficient in Excel (confident with VLOOKUPS desirable)</li>

<li>Excellent communication skills</li>

<li>Ability to manage own workload</li>

<li>Strong attention to detail</li>

</ul>

<p><br></p>

<p>Benefits:</p>

<ul>

<li>Casual dress</li>

<li>Company events</li>

<li>Company pension</li>

<li>Cycle to work scheme</li>

<li>On-site parking</li>

</ul>

<p><br></p>

<p>Experience:</p>

<ul>

<li>Debt Recovery: 1 year (required)</li>

<li>Credit Control: 1 year (required)</li>

</ul>

<p><br></p>

<p><br></p>

<p>Work Location: In person</p>