General Manager - West Knoxville, TN

<p>JETSET Pilates is a modern, music-driven Pilates brand redefining the boutique fitness experience.</p>

<p>The General Manager is responsible for the overall success of the studio, leading a high-performing team while driving operational excellence, membership growth, and an exceptional client experience. This is a hands-on leadership role that combines business management with active instruction and community engagement.</p>

<p>General Managers are expected to complete the JETSET Instructor Training Academy Program, teach an average of 6-8 eight classes per week, and maintain an active in-studio presence during a minimum of 25 class times per week.</p>

Key Responsibilities

<h4>Leadership &amp; Team Development</h4>

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<p>Lead, coach, and develop instructors and Studio Leads.</p>

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<p>Recruit and onboard new team members as needed.</p>

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<p>Provide consistent feedback and conduct regular performance conversations.</p>

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<p>Foster an engaging and accountable team culture.</p>

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<p>Identify and develop future leaders through coaching, mentorship, and succession planning.</p>

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<h4>Studio Operations &amp; Member Experience</h4>

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<p>Own daily studio operations.</p>

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<p>Ensure exceptional hospitality and client experience.</p>

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<p>Manage class &amp; staffing schedules.</p>

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<p>Oversee day-to-day facility operations, ensuring the studio remains clean, safe, stocked, well-maintained, and consistently aligned with brand standards.</p>

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<p>Resolve client&nbsp; concerns promptly.</p>

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<p>Continuously evaluate and improve operational processes to increase efficiency and consistency.</p>

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<h4>Sales &amp; Business Performance</h4>

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<p>Own studio performance across memberships, utilization, retention, payroll, revenue, and expenses.</p>

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<p>Analyze KPIs and implement action plans.</p>

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<p>Develop and execute strategies to improve member retention, utilization, referrals, and recurring revenue.</p>

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<p>Coach team members on consultative selling, membership upgrades, renewals, and client retention.</p>

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<h4>Community Engagement</h4>

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<p>Build relationships within the local community.</p>

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<p>Develop ongoing community partnerships that drive awareness, referrals, member engagement, and long-term growth.</p>

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<p>Support social media and community partnerships.</p>

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<p>Represent JETSET as a brand ambassador.</p>

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<h4>&nbsp;</h4>

<h4>Financial &amp; Business Partnership</h4>

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<p>Monitor financial performance.</p>

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<p>Provide regular business updates to ownership.</p>

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<p>Recommend operational improvements.</p>

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<p>Ensure accountability for profitability, payroll management, expense control, and overall studio performance.</p>

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SUCCESS IN THIS ROLE

<p><em>You’ll be successful in this role if you:</em></p>

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<p>Are energized by growing memberships and creating an experience that keeps clients engaged and coming back.</p>

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<p>Enjoy coaching, motivating, and developing a high-performing team.</p>

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<p>Take genuine pride in delivering exceptional hospitality and creating a welcoming client experience.</p>

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<p>Are results-driven and comfortable taking ownership of financial and operational performance.</p>

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<p>Value consistency, efficiency, and attention to detail in maintaining a polished, brand-aligned studio.</p>

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GROWTH OPPORTUNITIES

<p>As JETSET continues to expand, General Managers may have opportunities to mentor new leaders, support new studio openings, oversee multiple studios, and advance into multi-unit leadership roles.</p>

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WHAT WE'RE LOOKING FOR

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<p>3+ years of operations or general management experience, ideally in boutique fitness, hospitality, or a luxury membership-model consumer service environment</p>

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<p>Proven track record of building and leading high-performing teams — ideally across multiple locations or in a pre-opening context</p>

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<p>Demonstrated self-starter with an entrepreneurial spirit — you take initiative, solve problems proactively, and thrive in environments where the playbook is still being written</p>

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<p>Strong sales instincts with experience driving revenue targets and coaching others to do the same</p>

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<p>Highly analytical — comfortable building reports, interpreting data, and making decisions backed by metrics</p>

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<p>Exceptional organizational skills with the ability to manage competing priorities without losing momentum or attention to detail</p>

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<p>Outstanding communicator who genuinely connects with people and makes every client and team member feel seen and valued</p>

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<p>Hands-on experience in a fitness instruction or coaching capacity is strongly preferred</p>

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<p>Passion for community building and an understanding of the local wellness, fitness, and hospitality community is strongly preferred.</p>

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REQUIREMENTS

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<p>Ability to commit to travel for a 5-day instructor training at one of our Regional Training &amp; Support Centers</p>

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<p>Ability to stand and move throughout the studio for extended periods.</p>

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<p>Ability to lift up to 30 pounds.</p>

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<p>Flexible availability, including the ability to work mornings, evenings, weekends, and holidays as business needs require.</p>

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COMPENSATION &amp; BENEFITS

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<p>Paid time off (PTO)</p>

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<p>Complimentary or discounted JETSET Pilates classes</p>

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<p>Professional development opportunities</p>

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<p><em>*</em><em>Additional benefits—including health insurance, retirement plans, and other perks—may be offered depending on the studio location</em></p>