Implementation Manager

<p>The Implementation Manager is responsible for leading new client implementations of the Globalli platform from project kickoff through successful go-live. This role serves as the primary project manager and client point of contact, ensuring implementations are delivered on time, within scope, and aligned with client expectations.</p>

<p>The Implementation Manager partners closely with clients and cross-functional teams including Product, Engineering, Payroll Operations, Benefits, Customer Success, and local payroll partners to coordinate all aspects of implementation. Success in this role requires exceptional project management, communication, problem-solving, and stakeholder management skills, along with the ability to manage multiple complex implementations simultaneously.</p>

<p><strong>Key Responsibilities</strong></p>

<p><strong>&nbsp;</strong></p>

<p><strong>Project Management</strong></p>

<ul>

<li>Lead end-to-end implementation projects from kickoff through go-live.</li>

<li>Develop and manage detailed implementation plans, timelines, milestones, and project deliverables.</li>

<li>Monitor project progress, identify risks, and proactively drive issue resolution.</li>

<li>Ensure projects remain on schedule while managing competing priorities.</li>

</ul>

<p>&nbsp;</p>

<p><strong>Client Relationship Management</strong></p>

<ul>

<li>Serve as the primary point of contact throughout the implementation process.</li>

<li>Build strong client relationships through proactive communication and regular status updates.</li>

<li>Manage client expectations and ensure a positive onboarding experience.</li>

<li>Facilitate implementation meetings and executive project reviews as needed.</li>

</ul>

<p>&nbsp;</p>

<p><strong>Cross-Functional Coordination</strong></p>

<ul>

<li>Partner with Product, Engineering, Payroll Operations, Benefits, Customer Success, Compliance, and local payroll providers to ensure successful implementation.</li>

<li>Coordinate internal resources and dependencies required to meet implementation timelines.</li>

<li>Escalate project risks and blockers when necessary.</li>

</ul>

<p>&nbsp;</p>

<p><strong>&nbsp;</strong></p>

<p><strong>Platform Configuration &amp; Implementation</strong></p>

<ul>

<li>Coordinate platform configuration based on client requirements.</li>

<li>Support data collection, data validation, and system setup activities.</li>

<li>Oversee testing activities, including payroll validation, user acceptance testing (UAT), and readiness for production.</li>

<li>Ensure implementation deliverables meet Globalli quality standards.</li>

</ul>

<p>&nbsp;</p>

<p><strong>Training &amp; Change Management</strong></p>

<ul>

<li>Coordinate client training sessions and onboarding activities.</li>

<li>Develop implementation documentation and client-facing resources.</li>

<li>Support change management efforts to promote successful platform adoption.</li>

</ul>

<p><strong>Implementation &amp; Client Launch</strong></p>

<ul>

<li>Coordinate all implementation activities required for a successful client launch.</li>

<li>Ensure all implementation milestones, testing, and client deliverables are completed prior to production.</li>

<li>Partner with internal teams and the client to validate implementation readiness.</li>

<li>Support clients through launch activities and ensure a successful transition to ongoing support following implementation.</li>

</ul>

<p>&nbsp;</p>

<p><strong>Continuous Improvement</strong></p>

<ul>

<li>Identify opportunities to improve implementation processes, documentation, and client experience.</li>

<li>Share implementation best practices across teams.</li>

<li>Contribute to the development of scalable implementation methodologies as Globalli grows.</li>

</ul>

<p>&nbsp;</p>

<p><strong>Qualifications</strong></p>

<ul>

<li>3–5+ years of experience managing SaaS software implementations, customer onboarding, or technical project management.</li>

<li>Experience working with enterprise software, HR technology, HCM, payroll, or workforce management platforms is strongly preferred.</li>

<li>Proven ability to manage multiple client implementations simultaneously.</li>

<li>Strong project management and organizational skills with exceptional attention to detail.</li>

<li>Excellent verbal and written communication skills.</li>

<li>Demonstrated ability to collaborate effectively across technical and business teams.</li>

<li>Strong analytical, problem-solving, and decision-making skills.</li>

<li>Experience working in a fast-paced, high-growth environment is preferred.</li>

<li>Multilingual - Portuguese, Spanish and English.&nbsp; Must be fluent in all 3 languages.&nbsp;&nbsp;</li>

</ul>

<p>&nbsp;</p>

<p><strong>Preferred Qualifications</strong></p>

<ul>

<li>Experience with payroll, HRIS, HCM, or workforce management implementations.</li>

<li>Familiarity with global payroll or multi-country workforce operations.</li>

<li>Experience with project management tools such as Jira, Asana, Monday.com, or similar platforms.</li>

<li>PMP, Scrum, or other project management certifications are a plus.</li>

</ul>

<p><strong>&nbsp;</strong></p>

<p><strong>Success Measures</strong></p>

<p>Successful Implementation Managers consistently:</p>

<ul>

<li>Deliver projects on time and within scope.</li>

<li>Maintain high client satisfaction throughout the implementation lifecycle.</li>

<li>Successfully coordinate cross-functional teams to achieve project milestones.</li>

<li>Drive successful client go-lives with minimal post-implementation issues.</li>

<li>Continuously improve implementation processes and documentation.</li>

</ul>