Customer Support Specialist - Vietnamese Speaker

<p><strong>Responsibilities</strong></p>

<ul>

<li>Handle any incoming customer inquiry within the set time range via different communication channels: live chat and tickets system</li>

<li>Identify customers’ needs to achieve customer satisfaction</li>

<li>Manage standard inquiries in the ticket system and escalate the ones that require deeper investigation to the relevant department or specialist</li>

</ul>

<p><strong>Requirements</strong></p>

<ul>

<li>Proficiency speaking and writing in Vietnamese and English</li>

<li>Computer literacy</li>

<li>Able to identify ways of solving the problem and present the solution in a verbal and written manner</li>

<li>Strong interpersonal skills</li>

<li>High level of professionalism</li>

<li>Attention to detail and punctuality</li>

<li>Own a laptop (Windows with a minimum of 8Gb RAM Memory or Apple Mac 2015 model onwards)</li>

<li>Stable internet connection</li>

</ul>

<p><strong>We offer</strong></p>

<ul>

<li>Working for a dynamically growing company</li>

<li>Trainee period</li>

<li>Opportunity to work remotely</li>

<li>12 shifts of annual leave per year</li>

<li>8 shifts of sick leave per year</li>

<li>Professional education budget</li>

<li>Language learning budget</li>

<li>Wellness budget (gym membership, sports gear and related expenses)</li>

</ul>