Client Services Specialist

<p><strong>Client Services Specialist</strong></p>

<p>$50,000 + bonus</p>

<p>remote but local to Boston, MA</p>

<p>&nbsp;</p>

<p><strong>Position Description</strong></p>

<p>The Client Services Specialist (CSS) is the perfect foundation for someone looking to start their career in a multi-faceted role in Information Security customer service and operations.&nbsp; The focus is acting as a point person throughout the client experience: interacting with IANS Clients, working cross-functionally with Account Managers and Faculty (industry experts), and managing operational tasks.&nbsp;</p>

<p>The Client Services Specialist delivers the IANS Ask-an-Expert service to help our clients make better security decisions. This involves fielding &amp; scoping Ask-An-Expert requests, and sourcing &amp; identifying the appropriate Faculty to consult with clients on these questions.</p>

<p>We believe that to execute against our Vision and Mission successfully, the ideal candidate will demonstrate the following attributes: strategic client advocate, resourceful facilitator, attentive &amp; effective communicator, and an adaptable team player.</p>

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<p><strong>Core Responsibilities</strong></p>

<ul>

<li>Host Ask-An-Expert calls</li>

<li>Coordinate, communicate, schedule and follow-up on client inquiries</li>

<li>Build and maintain key relationships with clients,&nbsp;Faculty&nbsp;and Account Managers through proactive communication</li>

<li>Partner with IANS Account Managers to create action plans that drive adoption of our services</li>

<li>Manage various operational tasks via case queues in Salesforce, and internal &amp; external requests.</li>

<li>Keep abreast of IANS Faculty technical competencies to effectively connect clients with Faculty</li>

<li>Maintain high client satisfaction levels by timely response to client inquiries</li>

<li>Contribute to operations that increase efficiency, scale, and changing needs of the business</li>

</ul>

<p><strong>Candidate Profile and Qualifications</strong></p>

<p>Did you just graduate and are looking for ways to kickstart your career? Have you been interested in making a career change into the Information security space or customer service but don’t know how to take the first step?&nbsp; If you’re a self-starter, team player, and thrive in a fast-paced environment, the IANS Client Services Specialist role is ideal.&nbsp; This position provides you the opportunity to gain customer-facing skills and grow your career at IANS.&nbsp; Those successful in the role have taken on increased responsibility, leadership and promotion within client services.&nbsp; We’ve also seen movement to other departments at IANS including sales, product and research.&nbsp;</p>

<p>&nbsp;</p>

<p>We are targeting individuals who demonstrate strong competency in the following areas:</p>

<ul>

<li>Customer empathy and desire to help people</li>

<li>A desire to make an impact, learn, grow and work closely with customers</li>

<li>Effective communication and presentation skills to both internal and external audiences</li>

<li>Ability to adapt/respond to different types of customer challenges while influencing outcomes</li>

<li>Ability to work autonomously in a fast-paced environment</li>

<li>A problem solver with effective&nbsp;time management skills, sense of urgency and attention to detail</li>

<li>A team player who displays initiative, passion and positivity</li>

<li>Interest in information security and complex technical content</li>

<li>A history of extracurricular activities such as sports, student government, leadership roles, part-time or full-time work, etc.; Bachelor’s Degree preferred</li>

</ul>

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