Customer Support Associate

<h1><strong>Customer Support Associate – SeatGeek Job Description</strong></h1>

<p><strong>Location:</strong> Remote – Philippines<br><strong>Expected Start date:</strong> October 19, 2026<br><strong>Working hours:</strong> 8AM - 5PM EST<br><strong>Working days:</strong> 5 working days in a week with 2 days off in a row<br><strong>Compensation:</strong> $700 per month</p>

<p><strong>About SeatGeek</strong></p>

<p><a href="https://seatgeek.com/?aid=10717&amp;gid=188164766871&amp;rid=kwd-307402976610&amp;dt=c&amp;ap=&amp;adId=773801692682&amp;loc_interest=&amp;loc_physical=9060956&amp;n=g&amp;mt=e&amp;ext=&amp;xid=1&amp;gad_source=1&amp;gad_campaignid=23017417801&amp;gbraid=0AAAAADlz6yvFE5x1PkBYt_iEIKumW4uLs&amp;gclid=Cj0KCQjw2OnUBhC2ARIsACKyfaHwgWYscGiBPHGGzhK36FgsN9VW5OFBcUYKHb78ORcfREVHXW51-D0aAqCcEALw_wcB" rel="noopener noreferrer">SeatGeek</a> believes live events are powerful experiences that unite humans. With our technological savvy and fan-first attitude, we’re simplifying and modernizing the ticketing industry.</p>

<p>As a Customer Support Representative supporting SeatGeek through Frontier, you’ll help fans navigate every stage of their live-event experience. From accessing tickets before a major game to resolving an unexpected issue close to event time, you’ll provide clear, empathetic, and dependable support when customers need it most.</p>

<p>You’ll assist customers through phone, email, and live chat while developing a strong understanding of SeatGeek’s platform, policies, and customer experience standards. This is a great opportunity for someone who enjoys solving problems, communicating with people, and creating positive experiences in a fast-moving environment.</p>

<h3><strong>What you’ll do</strong></h3>

<ul>

<li>Support SeatGeek customers through phone, email, and live chat</li>

<li>Help customers with questions related to ticket purchases, ticket delivery, transfers, account access, payments, refunds, and event changes</li>

<li>Investigate customer concerns using SeatGeek’s systems, policies, and internal resources</li>

<li>Communicate clearly and empathetically, particularly when customers are dealing with urgent or frustrating situations</li>

<li>Take ownership of customer issues and work toward accurate, timely, and practical resolutions</li>

<li>Document customer interactions and resolutions accurately</li>

<li>Identify situations that require additional support and escalate them through the appropriate channels</li>

<li>Meet expectations related to customer satisfaction, quality, productivity, attendance, and schedule adherence</li>

<li>Participate in regular coaching, quality reviews, training, and team meetings</li>

<li>Follow all customer-data, account-security, confidentiality, and information-security requirements</li>

<li>Share recurring customer concerns and process gaps with the Team Lead to help improve the overall fan experience</li>

<li>Collaborate closely with teammates and internal partners to create a consistent and reliable customer experience</li>

</ul>

<h3><strong>What you have</strong></h3>

<ul>

<li>At least two years of experience in customer support, customer service, contact-center operations, or another customer-facing role</li>

<li>Strong spoken and written English</li>

<li>Experience assisting customers through phone, email, or live chat; experience working across multiple channels is preferred</li>

<li>A customer-first mindset and the ability to remain calm and helpful during difficult conversations</li>

<li>Strong problem-solving skills and the judgment to determine when an issue should be resolved independently or escalated</li>

<li>High attention to detail and the ability to document information accurately</li>

<li>Comfort learning new systems, policies, and workflows</li>

<li>Ability to manage multiple priorities in a fast-paced environment</li>

<li>A track record of reliability, punctuality, and ownership</li>

<li>Openness to feedback and the ability to apply coaching quickly</li>

<li>A collaborative, “one team” approach to working with colleagues</li>

</ul>

<h3><strong>Remote-work requirements</strong></h3>

<ul>

<li>A reliable computer that meets the required technical specifications</li>

<li>A stable high-speed internet connection suitable for voice and video calls</li>

<li>A dependable backup internet connection</li>

<li>A quiet and professional workspace</li>

<li>A reliable headset with a microphone</li>

<li>Ability to meet SeatGeek and Frontier’s information-security and workspace requirements</li>

</ul>

<h3><strong>Training</strong></h3>

<p>You’ll complete a full-time, two-week training program beginning October 19, 2026. The program will introduce you to SeatGeek’s platform, customer experience standards, support systems, policies, and phone, email, and chat workflows.</p>

<p>To move into the live customer support team, you’ll need to successfully meet the program’s attendance, knowledge, quality, security, and customer-simulation standards. The expected production start date is November 2, 2026.</p>

<h3><strong>Why you’ll love this role</strong></h3>

<ul>

<li>You’ll help fans enjoy memorable sports, concert, theater, and live entertainment experiences</li>

<li>You’ll solve meaningful customer problems rather than simply provide scripted responses</li>

<li>You’ll be part of a new team and have the opportunity to help shape how it grows</li>

<li>You’ll gain experience supporting a leading technology platform in the live-events industry</li>

<li>You’ll work with a collaborative team that values ownership, transparency, and continuous improvement</li>

</ul>

<h3><strong>Compensation and benefits</strong></h3>

<ul>

<li>Monthly compensation: $700 per month</li>

<li>Full-time, remote working arrangement</li>

</ul>

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