FC Operations Lead

GovCIO is currently hiring for a

FC Operations Lead

to support our newly awarded  TSA Focus contract. This position will be located in Herndon, VA and will be fully a hyrbrid remote position

Responsibilities

Leads IT support operations at TSA's FC and Site W locations

Provides technical and management leadership for major IT field support services in classified settings, establishing goals and plans that meet project objectives

Directs and controls all field support activities at FC and Site W, having overall responsibility for management, methods, and staffing to ensure technical requirements are met

Organizes and coordinates 24x7x365 on-site support at FC, 6:30am-3:00pm Monday-Friday at Site W, with staffing and escalation suitable for watch floor operations

Directs and leads IT Help Desk and desk side support, WebEOC User Support and Operations & Maintenance (O&M) team, and DSRN

Provides touch labor for designated systems at FC and Site W

Coordinate and perform touch labor, as necessary, in support of troubleshooting and repairing non-TSA systems located at Freedom Center and Site W (e.g. HSDN, FAA, USSS)

Provides IT support to other Government Agencies (e.g. Secret Service, DoD, FAA) at the Freedom Center and Site W during setup for special events (e.g. State of the Union Address, national-level exercises)

Performs the physical integration and connection of non-TSA systems and accessories at user workstations as directed (e g setup of workspaces with KVM extenders, radio terminals, HSDN, etc in support of non-TSA tenant operations

Supports FC/Site W events and exercises

Maintains unclassified and classified network infrastructure (copper and fiber) at the Freedom Center and Site W and coordinate with engineering teams

Maintains readiness of COOP-designated equipment at FC

Supports shifts of operations to Site W as d

irected

Qualifications

High School with 10+ years (or commensurate experience)

Required Skills and Experience

8 years experience in managing, directing, and leading IT Field Services in a classified setting, including deskside support, mobility support, deployment services, asset management inventory assistance, video conferencing and A/V O&M, and local on-site cabling

Possesses strong strategic management leadership and interpersonal skills, applies domain expertise to make decisive problem-solving decisions, and effectively plans and coordinates complex project implementations

Clearance Required: Must have an active TS/SCI clearance

Posted Salary Range

USD $135,000.00 - USD $160,000.00 /Yr.