ServiceNow Administrator/Developer SME

GovCIO is currently hiring a

ServiceNow Administrator/Developer SME

to support our USSS Network Operations and Security Center (NOSC) proposal. This position will be located in Washington, DC and is a hybrid remote position.

Responsibilities

Guides ITSM strategy, planning, and service delivery to emphasize efficiency and effectiveness.

Contributes ITSM-related recommendations for implementation consideration spanning across service management policies, guidelines, and processes.

Capable of working independently as well as collaboratively with remote teams and clients

Design and develop queries, reports and dashboards

Design and configure ServiceNow modules and forms

Administer ServiceNow applications, including updating security and workflow configurations

Design and develop scoped applications as well as a service portal

Provide additional support based on subject matter expertise

Qualifications

Bachelor's with 12+ years (or commensurate experience)

Required Skills and Experience

Minimum of 8 years of overall IT experience

Minimum of 8+ years of experience as a ServiceNow developer in various roles

Thorough knowledge of the ServiceNow System

Experience with JavaScript, HTML, CSS, Jelly, HTTP, XML

Experience in REST, SOAP services, etc

An understanding of ITIL and/or ITIL Certified

Strong communication skills (written and verbal), strong interpersonal skills, customer-centric attitude

Clearance Required: US citizenship is required to acquire a Top Secret Clearance.

Preferred Skills and Experience

ServiceNow Administrator Certification

ITIL Foundation Certified

ServiceNow Developer Certifications

ServiceNow Certified Implementation Specialist

Posted Salary Range

USD $155,000.00 - USD $165,000.00 /Yr.