Senior Enterprise Customer Success Manager - FR/ENG

At Brevo, we’re not just building a CRM. With our technology, <b>we’re helping millions of organizations build lasting relationships with their customers.</b><br>From emails and SMS to WhatsApp, Chat, and Marketing Automation, <b>our tools are intuitive, powerful, and built to scale with every ambition.</b> We give businesses a clear view of the customer journey, so they can focus on what matters: connection.<br>As a <b>certified B Corp</b>, we’re proud to grow with purpose, committed to high standards of social and environmental impact, not just performance.<br>Today, more than <b>500,000 businesses</b> across <b>180 countries</b>—from NGOs like Amnesty International to global brands like Carrefour, eBay, Louis Vuitton, and Michelin—trust Brevo to engage their audiences, cut through complexity, and deliver results. Our <b>reliable technology</b> and <b>75+ integrations</b> help them create <b>unparalleled customer experiences,</b> without the usual tech headaches.<br>We recently exceeded 200m ARR and reached a major milestone by <b>becoming a Unicorn</b>, backed by strong growth and global expansion - and we’re just getting started!<br>As a Senior Customer Success Manager at Brevo, you’ll own a portfolio of high‑value, stategic enterprise customers and act as their strategic partner across the full lifecycle. This is a highly collaborative role where you’ll run accounts like ongoing projects aligning stakeholders, driving timelines, managing risk, and ensuring customers realize value from Brevo.

Your impact at Brevo:

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<p>Own enterprise account strategy: Co-create Success Plans with your customers, define clear goals and KPIs, and ensure their success is measurable and documented</p>

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<p>Drive retention &amp; risk management: Proactively monitor account health, anticipate churn risks early, and lead recovery plans for stalled or at-risk accounts</p>

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<p>Actively drive expansion: Identify cross-sell and upsell opportunities through quarterly business reviews. Work closely with the AE on larger or more complex upsell motions</p>

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<p>Lead cross-functional execution: Coordinate internal stakeholders (Sales, Product, Support, Finance, Onboarding/Implementation) and keep them aligned with customer timelines and priorities</p>

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<p>Manage executive relationships at scale: Build and nurture trusted, long-term partnerships with C-level and senior executive stakeholders across your portfolio. Act as a strategic advisor and primary point of contact, ensuring alignment between customer objectives and Brevo’s value proposition</p>

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<p>Represent the voice of the customer: Bring structured customer feedback to Product and internal teams to continuously improve customer experience and outcomes</p>

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<p>Enable customer advocacy: Proactively identify and deliver opportunities for case studies, referrals, event participation, and co-marketing initiatives in close collaboration with the Marketing team</p>

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<li>Shape team ways of working &amp; mentor colleagues:&nbsp;constructively challenge existing processes, and actively contribute to team-wide initiatives (enablement, playbooks, process improvements) as well as cross-functional projects</li>

Who you are:

<p><strong>Who you are:</strong></p>

<li>Minimum 3+ years in Customer Success and/or Digital Marketing</li>

<li>Proven track record of delivering results against KPIs such as Renewal Rate, Expansion, Product Adoption, and Account Health</li>

<li>Experience managing complex enterprise accounts (high MRR, multiple stakeholders)</li>

<li>A genuine Trusted Advisor : you shape customers' marketing strategy before they ask</li>

<li>Native French, fluent English</li>

<li>Data-driven, high ownership and able to navigate ambiguous situations with confidence</li>

<li>Experience with CS tools (Planhat, EverAfter or equivalent) is a plus</li>

<p><strong>Mindset:</strong> Proactive, autonomous, coaching-minded, growth-oriented.</p>

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Why people love working at Brevo:

<li><strong>A place to grow, together :</strong>&nbsp;Join an international team in a bright, collaborative office located in a vibrant neighborhood.</li>

<li><strong>Practical perks for everyday balance:</strong>&nbsp;RTT days off, 50% public transport reimbursement, Sustainable Mobility Package (whether you ride a classic bike or go electric, we support your choice to commute greener) and daily Swile meal vouchers (€<a href="http://12.0.0.50/day)" rel="noopener noreferrer">12.50/day)</a>.</li>

<li><strong>Learning, every step of the way:</strong>&nbsp;Access to English classes and 155,000+ courses on Udemy, plus a strong internal culture of knowledge-sharing and support.</li>

<li><strong>Flexible for life :</strong>&nbsp;A remote-friendly setup, budget to support your home workspace, and relocation assistance for international talents.</li>

<li><strong>Wellbeing that works :</strong>&nbsp;Top-notch private healthcare (70% covered), 6-week second-parent leave, extra time off if your child is sick and needs you, and Several services related to prevention, health and personal and professional well-being on Welii platform</li>

<li><strong>A culture that cares :</strong>&nbsp;From inter-office trips to regular team events, there are plenty of ways to connect beyond your day-to-day. You’ll also find active social, green, and LGBTQIA+ communities, plus Work Council benefits via Leeto, all here to support what matters to you, inside and outside of work.</li>

Our candidate journey:

<li>Introductory TA call (30 min)</li>

<li>Interview with CS Team Leads&nbsp;</li>

<li>Case study&nbsp;</li>

<li>Case study presentation</li>

<li>Reference check</li>

Whoever you are, wherever you’re from, if this role speaks to you, we’d love to hear from you.