System Administrator / Software Analyst

GovCIO is currently hiring for a highly skilled

System Administrator / Software Analyst

to support our US Coast Guard (USCG) IPSS contract needs. This position is located in St. Louis, MO and will be a hybrid position. This position focuses on providing technical support, diagnosing software and hardware issues, and maintaining system documentation to ensure operational readiness.

Responsibilities

The System Administrator/Software Analyst will handle the technical administration, user support, and troubleshooting of enterprise systems. Core responsibilities include:

Respond to customer questions and troubleshoot technical issues related to hardware, software, and network problems.

Ask questions, run diagnostics, and use problem-solving skills to find the root cause of problems and implement solutions.

Serve as the primary contact for users, documenting and logging all calls and issues in trouble ticketing system.

Report significant or recurring issues to higher-level support teams (Tier 3 or higher).

Install and configure software, document internal procedures and FAQs.

Walk users through the use of our products or systems, and provide follow-up communication to ensure resolution.

Qualifications

High School with 3 - 6 years (or commensurate experience)

Required Skills and Experience

Current DoD 8570 IAT Level I certification required.

Proficiency in operating systems (Windows).

Knowledge of Microsoft software applications such as Outlook, TEAMS, and OneDrive.

Knowledge of troubleshooting Adobe issues.

Knowledge of Microsoft Application Suite.

Knowledge of EDMS and Active Directory.

Knowledge of SharePoint.

Ability to diagnose and resolve technical problems efficiently.

Ability to follow previously defined troubleshooting processes.

Excellent verbal and written communication skills to explain complex technical issues clearly to non-technical users.

Patience and empathy to provide top-notch service and ensure user satisfaction.

Ability to prioritize tasks and handle multiple tickets simultaneously to meet service level agreements (SLAs).

Ability to work independently and as part of a team.

Clearance Required: Active Secret Clearance

Preferred Skills and Experience

Experience supporting the U.S. Coast Guard (USCG) or similar Department of Homeland Security (DHS) software delivery environments.

Experience with SNOW (ServiceNow) and ticketing software is preferred.

Posted Salary Range

USD $55,000.00 - USD $74,000.00 /Yr.