Research Interviewer

<p><em>Compensation: $60,000-$70,000 + bonus. This role preferred a minimum of two days a week onsite at our Boston, MA office.</em></p>

<p><strong>About the Role </strong>&nbsp;</p>

<p>The <strong>Research Interviewer</strong> role, within&nbsp;the New Product Development team, will&nbsp;primarily&nbsp;support qualitative data collection efforts, conducting 10-20 structured interviews with senior security executives per week. &nbsp;This is a research role, not a call-center role, and you will lead interviews following established protocols, and is a key contributor to IANS data collection efforts.&nbsp;</p>

<p><strong>Core Responsibilities</strong> &nbsp;</p>

<p><strong>Interview Coordination &amp; Scheduling (~50% of time)</strong> &nbsp;</p>

<ul>

<li>Manage an assigned caseload of cybersecurity executives, lead outreach and recruitment, scheduling, and note-taking review (AI tools will supplement)&nbsp;</li>

</ul>

<ul>

<li>Use IANS resources (such as account managers) to reach executives on caseload, ensuring outreach is proactive and timely&nbsp;</li>

</ul>

<ul>

<li>Maintain a master tracker of interviews completed and flag coverage gaps to Director in advance of target deadlines&nbsp;</li>

</ul>

<p><strong>Conducting Interviews &amp; Data Review (~50% of time)</strong> &nbsp;</p>

<ul>

<li>Conduct&nbsp;10-20&nbsp;(30 or&nbsp;60-minute structured interviews online via Zoom, Teams) per week&nbsp;</li>

</ul>

<ul>

<li>Adhere to the established interview protocol, showing judgment for using probing&nbsp;</li>

</ul>

<ul>

<li>Ask intelligent, probing follow-up questions when responses are vague, surface-level, or inconsistent &nbsp;</li>

</ul>

<ul>

<li>Record all interviews (with consent) and capture real-time notes during the call to supplement the automated recording and transcription &nbsp;</li>

</ul>

<ul>

<li>Edit and process verbatim quotes from interview recordings: remove filler words (e.g., “um,”), fix grammar, and ensure quotes are fully coherent and attributable — while preserving the interviewee’s authentic voice&nbsp;</li>

</ul>

<ul>

<li>Proactively flag data quality issues for Director, and ensure all data is properly tagged for later review and integration into the data stream&nbsp;</li>

</ul>

<p><strong>Requirements:</strong> &nbsp;</p>

<p><strong>Must-Haves:</strong>&nbsp;</p>

<ul>

<li>5 years of relevant experience, or a bachelor’s degree + 1 year of relevant experience with executives/senior professionals &nbsp;</li>

</ul>

<ul>

<li>Highly organized, quick and self-directed learner, able to get up to speed (with direction and support) on the cybersecurity space, including key products and terminology used by executives&nbsp;</li>

</ul>

<ul>

<li>Ability to ‘read the room’, build relationships, and direct conversations with senior level executives &nbsp;</li>

</ul>

<ul>

</ul>