Senior Technical Operations Specialist

<h2>Make an impact across our global technology environment</h2>

<p>We’re looking for a <strong>Senior Technical Operations Specialist</strong> to help deliver reliable, secure, and effective technology services to Minitab employees across our international offices.</p>

<p>This is a hands-on, varied role combining <strong>end-user technical support, office technology and infrastructure, stakeholder management, security, and global TechOps initiatives</strong>. You’ll take ownership of technology environments across assigned locations, solve complex technical challenges, and help ensure our employees have the tools and services they need to do their best work.</p>

<p>If you enjoy combining technical expertise with excellent customer service—and want a role where you can make an impact across multiple countries and offices—this could be a great opportunity for you.</p>

<h2>What you’ll be doing</h2>

<p>As a Senior Technical Operations Specialist, you’ll:</p>

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<p>Provide senior-level technical support to employees in person, remotely, and virtually across desktop, endpoint, network, telephony, mobile, and collaboration technologies.</p>

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<p>Diagnose and resolve hardware, software, operating system, connectivity, and other technology issues, helping minimise disruption and downtime.</p>

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<p>Install, configure, maintain, upgrade, and relocate hardware, software, operating systems, and related equipment.</p>

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<p>Coordinate software deployments, patches, updates, and technology enhancements to maintain secure and reliable services.</p>

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<p>Manage and support office technology environments, including infrastructure, endpoints, telephony, mobile devices, and collaboration tools.</p>

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<p>Work with vendors and service providers to deliver infrastructure, telephony, and office technology solutions.</p>

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<p>Visit office locations to assess requirements, implement improvements, and ensure technology environments remain operationally ready.</p>

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<p>Build strong relationships with local stakeholders, understanding their needs and taking ownership of technology initiatives.</p>

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<p>Contribute to global Technical Operations projects and continuous improvement initiatives.</p>

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<p>Support corporate security programmes, employee onboarding, and security awareness activities.</p>

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<p>Partner with HR, Facilities, external providers, and other teams on building, technology, and security requirements.</p>

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<p>Create and maintain technical documentation, procedures, reports, and knowledge resources to support consistent service delivery.</p>

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<h2>What we’re looking for</h2>

<p>You’ll bring:</p>

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<p>A degree or certification in <strong>Computer Science, Information Systems, or a related discipline</strong>, or at least <strong>five years of progressively responsible Technical Operations experience</strong>.</p>

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<p>Working knowledge of enterprise computing environments, networking, endpoint management, and related technologies.</p>

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<p>Experience supporting <strong>Microsoft 365, Windows operating systems, endpoint management tools, networking technologies, VOIP telephony, and business applications</strong>.</p>

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<p>Strong troubleshooting, organisational, and customer service skills, with the ability to manage multiple priorities.</p>

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<p>The confidence to work independently, take ownership, and build effective relationships with stakeholders across different countries and cultures.</p>

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<p>Strong written and verbal communication skills in English.</p>

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<p>The ability to lift and transport technology equipment weighing up to <strong>22kg</strong>.</p>

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<p>The ability and willingness to <strong>travel internationally throughout EMEA/APAC</strong> to support office operations, infrastructure improvements, and Technical Operations initiatives.</p>

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<li>You will require a full UK drivers license and access to your own vehicle.</li>

</ul>

<h2>What will help you succeed</h2>

<p>You’ll thrive in this role if you’re naturally customer-focused, technically curious, and comfortable navigating complexity. You’ll know how to optimise the way work gets done, collaborate effectively with others, and take accountability for delivering a high-quality service.</p>

<h2>Why this role?</h2>

<p>This is an opportunity to take real ownership of regional technology environments while being part of a wider global Technical Operations function. You’ll work across a broad technology landscape, collaborate with colleagues and stakeholders internationally, and play an important role in keeping our offices connected, secure, and ready for business.</p>

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