Senior Project Manager - Engineering & Product

<p>Key Responsibilities</p>

<p><br>Project &amp; Delivery Management</p>

<ul>

<li>Own end-to-end delivery across multiple concurrent projects (product, integrations, customer implementations).</li>

<li>Translate strategic roadmap into executable plans with clear milestones, dependencies, and risks.</li>

<li>Drive delivery cadence (planning, stand-ups, reviews, retrospectives where appropriate).</li>

<li>Ensure consistent use of delivery frameworks.</li>

<li>Maintain visibility of programme health across scope, timeline, and budget.</li>

</ul>

<p><br>Cross-Functional Coordination</p>

<ul>

<li>Align priorities across teams and resolve resource conflicts.</li>

<li>Facilitate effective communication between technical and non-technical stakeholders.</li>

</ul>

<p><br>Reporting</p>

<ul>

<li>Provide clear, concise reporting to leadership (e.g. Engineering management updates, delivery status, risks, mitigation plans).</li>

<li>Track KPIs related to delivery performance, efficiency, and quality.</li>

</ul>

<p><br>Risk, Issue &amp; Dependency Management</p>

<ul>

<li>Proactively identify risks and dependencies across projects.</li>

<li>Drive mitigation strategies and ensure timely escalation where needed.</li>

<li>Manage trade-offs between scope, time, and quality.</li>

</ul>

<p><br>Process &amp; Operational Excellence</p>

<ul>

<li>With your peers. Continuously improve delivery processes and ways of working.</li>

<li>Ensure appropriate documentation and runbooks are in place (handover readiness, operational continuity).</li>

<li>Support initiatives such as support rota planning, incident management, and release governance.</li>

</ul>

<p><br>Customer &amp; Commercial Delivery</p>

<ul>

<li>Own the delivery of customer-facing projects end-to-end, from initiation through to successful completion.</li>

<li>Act as the primary coordination point for customer projects, aligning internal teams and external stakeholders.</li>

<li>Translate customer requirements into structured delivery plans, ensuring clarity on scope, timelines, and dependencies.</li>

<li>Manage customer expectations proactively, maintaining clear and consistent communication throughout delivery.</li>

<li>Lead change management across customer projects.</li>

<li>Coordinate internal execution across Engineering, Product, and QA to meet customer commitments.</li>

<li>Identify delivery risks early and drive mitigation in collaboration with relevant teams.</li>

<li>Support pre-sales and scoping activities, ensuring proposed solutions are realistic, deliverable, and commercially sound.</li>

<li>Drive post-delivery reviews to capture learnings and improve future customer implementations.</li>

</ul>

<p><br>Compliance &amp; Quality (Healthcare Context)</p>

<ul>

<li>Ensure delivery aligns with regulatory and compliance requirements (e.g. MDR, ISO standards, data protection).</li>

<li>Work closely with QA and engineering to maintain high standards of product quality and safety.</li>

</ul>

<p><br>Key Outcomes / Success Metrics</p>

<ul>

<li>Predictable and on-time delivery across programmes.</li>

<li>Improved delivery velocity without degradation of quality.</li>

<li>Reduced operational friction between teams.</li>

<li>Clear, actionable reporting for leadership.</li>

<li>High customer satisfaction in delivery projects.</li>

</ul>

<p><br>Skills &amp; Experience</p>

<p><br>Essential</p>

<ul>

<li>5+ years in programme/project management within software environments.</li>

<li>Proven experience managing complex, multi-stream delivery.</li>

<li>Strong understanding of Agile and hybrid delivery methodologies. Scrum experience is a major advantage.</li>

<li>Ability to operate effectively in ambiguity and bring structure.</li>

<li>Excellent stakeholder management and communication skills.</li>

<li>Experience working closely with engineering teams (technical literacy required).</li>

</ul>

<p><br>Desirable</p>

<ul>

<li>Experience in healthcare or regulated environments.</li>

<li>Familiarity with compliance frameworks (e.g. MDR, ISO/IEC standards).</li>

</ul>

<p><br>Tools &amp; Practices</p>

<ul>

<li>JIRA / similar for delivery tracking</li>

<li>Confluence / documentation tools</li>

<li>Familiarity with CI/CD and engineering workflows (not hands-on, but literate)</li>

</ul>

<p><br>Profile / Behaviours</p>

<ul>

<li>Structured thinker who can impose clarity without bureaucracy.</li>

<li>Comfortable challenging teams constructively to improve outcomes.</li>

<li>High ownership and accountability.</li>

<li>Pragmatic: balances process with delivery speed.</li>

<li>Calm under pressure, particularly in incident or high-stakes delivery scenarios.</li>

</ul>

<p><br>Reporting Line</p>

<ul>

<li>Reports to: Head of Engineering / Chief Product Officer</li>

<li>Works closely with: Engineering Management, Technical Leads, Product Owners, QA, Commercial Teams, Customers</li>

</ul>

<p><br><br></p>

<p>Benefits</p>

<ul>

<li>Work From Home</li>

<li>Hardware supplied</li>

</ul>

<p><br></p>

<p>Benefits cont. for IE based employees (only):&nbsp;</p>

<ul>

<li>Annual leave - 22 days</li>

<li>Pension Contribution - 3% (after 6 months)</li>

<li>Discounted Laya Healthcare (10%) and Dental Plans (50%)</li>

<li>Free Webdoctor appointments for you and immediate family</li>

<li>Tax Saver Travel Tickets</li>

<li>Bike to work scheme</li>

<li>Free access to Laya's digital gym</li>

<li>24 hour free and confidential Employee Assistance Programme</li>

<li>Virtual Sports and Social Group with active CSR campaigns</li>

<li>Access to Skillnet and LearnUpon courses</li>

<li>Access to First Tech Credit Union</li>

</ul>