Customer Care Agent

<p>We're looking for a&nbsp;Customer Care Agent to join the Auger Team, based at our Head Office in Wallasey, on a part-time basis.&nbsp;</p>

<p>&nbsp;</p>

<p>About Auger<br></p>

<p>We provide drainage, water mains and subsidence services across the UK, doing 'whatever it takes' for our customers. 95% of our people say they feel valued, and 81% rate us 8+ when asked how likely they are to recommend Auger as a workplace. That's why we're recognised as a Platinum level Investors in People organisation, alongside the top 2% of UK employers.</p>

<p>&nbsp;</p>

<p>Financials<br></p>

<ul>

<li>Starting Salary - £12.71 per hour</li>

<li>Annual Bonus – approx. £2000 - £2500 (pro-rata'd accordingly if part-time)</li>

<li>5.5% Pension Contribution</li>

</ul>

<p>&nbsp;</p>

<p>Working Hours</p>

<ul>

<li>Part Time : Monday, Wednesday &amp; Thursday - 09:00 till 17:00<br></li>

</ul>

<p><br></p>

<p>Leave<br></p>

<ul>

<li>22 Days Annual Leave + 8 Bank Hol (Pro-rata dependent upon hours)</li>

<li>AL increases to 25 days within 5 years' service</li>

<li>Enhanced bereavement, sickness and maternity / paternity leave</li>

</ul>

<p>&nbsp;</p>

<p>Benefits<br></p>

<ul>

<li>Health Plan with cashback for many services including dentist, optician &amp; physio for you and your children, as well as access to a 24-Hour GP &amp; gym discounts</li>

<li>2 company-wide events per year &amp; regular team socials</li>

<li>A focus on training, development &amp; career progression</li>

<li>£1000 for successful employee referrals</li>

<li>A modern, social office environment &amp; facilities</li>

<li>Access to discounted Mortgage &amp; Insurance Services</li>

</ul>

<p>&nbsp;</p>

<p>The Role<br></p>

<ul>

<li>Provide excellent care &amp; communication to customers contacting Auger</li>

<li>Handle incoming calls and emails promptly, answering simple queries related to our services</li>

<li>Actively listen to the customer's needs, and transfer them to a more appropriate team if further assistance is needed</li>

<li>Maintain clear records of incoming correspondence on our claim files</li>

</ul>

<p>&nbsp;</p>

<p>What skills are we looking for?<br></p>

<ul>

<li>Excellent verbal and written communication, enabling you to convey information clearly and professionally</li>

<li>A capable multi-tasker, who can handle inbound phone calls, take notes and complete follow up actions, without compromising on quality</li>

<li>A passion for customer care and an empathetic approach</li>

<li>Strong teamwork attributes and a desire to help colleagues</li>

<li>Ability to adapt your approach to suit different customer circumstances, and think quickly to resolve their problems calmly</li>

</ul>

<p>&nbsp;</p>

<p>You'll be a great fit for Auger if:<br></p>

<ul>

<li>You are great at caring for customers</li>

<li>You are confident in finding solutions and overcoming unforeseen challenges</li>

<li>You take pride in the high standard of your work</li>

<li>You are enthusiastic, self-motivated and like to take ownership</li>

<li>You are looking for a stable place to build a long-term career</li>

<li>You have a clear DBS</li>

</ul>

<p>&nbsp;</p>

<p>Our interview process<br></p>

<ul>

<li>Stage 1 - Short 15 min phone call with our HR team</li>

<li>Stage 2 - Interview with management at our HQ</li>

</ul>

<p>&nbsp;</p>

<p>For further information please visit our website;<br></p>

<p><a href="http://www.auger.co.uk/" rel="noopener noreferrer">www.auger.co.uk</a><br></p>

<p>&nbsp;</p>