Post-Sales Service Engineer

<p><strong>Company Overview</strong></p>

<p>Micas Networks is a leading provider of open networking solutions for hyperscalers, cloud data centers, AI infrastructure, and OEM customers. We deliver high-performance Ethernet switching platforms supporting SONiC and other open network operating systems.</p>

<p>As we continue expanding our global customer footprint, we are seeking a highly motivated Post-Sales Service Engineer to provide technical leadership and customer support for large-scale data center networking deployments.</p>

<p>&nbsp;</p>

<p><strong>Position Summary</strong></p>

<p>Micas Networks is seeking a customer-focused <strong>Post-Sales Service Engineer</strong> to support deployment, operations, and lifecycle management of our networking solutions across enterprise, cloud, and hyperscale environments.</p>

<p>The ideal candidate combines strong networking expertise, hands-on troubleshooting skills, and excellent customer engagement capabilities. This role will work closely with customers, engineering teams, and global support organizations to ensure successful product deployment, rapid issue resolution, and long-term customer success.</p>

<p>&nbsp;</p>

<p><strong>Responsibilities</strong></p>

<ul>

<li>Lead post-sales technical support and service delivery for strategic customers, including deployment assistance, issue management, escalation handling, and solution validation.</li>

<li>Serve as a primary technical interface between customers and Micas engineering teams, ensuring timely resolution of product and deployment issues.</li>

<li>Troubleshoot complex networking, software, and hardware issues across switching platforms, operating systems, and data center environments.</li>

<li>Collaborate closely with Product Management, R&amp;D, TAC, and Customer Engineering teams to reproduce, analyze, and resolve customer-reported issues.</li>

<li>Perform hardware-level diagnostics and failure isolation, including power, thermal, and component-related troubleshooting when required.</li>

<li>Manage RMA and replacement activities, including spare unit coordination, inventory tracking, logistics follow-up, and customer communication.</li>

<li>Develop troubleshooting guides, knowledge base articles, service documentation, and operational best practices.</li>

<li>Participate in customer onsite support activities, lab validation, proof-of-concept testing, and deployment readiness reviews.</li>

<li>Drive continuous improvement of support processes, service quality, and customer satisfaction.</li>

</ul>

<p>&nbsp;</p>

<p><strong>Qualifications</strong></p>

<ul>

<li>Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, Networking, or a related technical field.</li>

<li>3+ years of experience in technical support, network operations, deployment engineering, customer success, or related customer-facing technical roles.</li>

<li>Strong knowledge of Ethernet switching, routing, and data center networking technologies.</li>

<li>Hands-on experience with networking protocols including:</li>

<ul>

<li>BGP</li>

<li>OSPF</li>

<li>IPv6</li>

<li>VXLAN</li>

<li>EVPN</li>

<li>MPLS VPN</li>

<li>MLAG/VSU</li>

</ul>

<li>Experience with Linux, SONiC, or other network operating systems.</li>

<li>Strong troubleshooting and debugging skills across hardware, software, and networking domains.</li>

<li>Excellent communication skills with the ability to engage customers, partners, and cross-functional engineering teams.</li>

<li>Ability to manage multiple priorities in fast-paced customer environments.</li>

</ul>

<p>&nbsp;</p>

<p><strong>Preferred Qualifications</strong></p>

<ul>

<li>Experience supporting hyperscaler, cloud, AI infrastructure, or enterprise data center environments.</li>

<li>Familiarity with open networking platforms and whitebox switching solutions.</li>

<li>Experience working with Broadcom-based Ethernet switches and SONiC deployments.</li>

<li>Knowledge of data center architectures including EVPN-VXLAN fabrics and AI cluster networking.</li>

<li>Experience with RMA operations, spare parts management, and field service processes.</li>

<li>Project management or customer deployment experience involving large-scale network rollouts.</li>

</ul>

<p>&nbsp;</p>

<p><strong>Who You Are</strong></p>

<ul>

<li>A customer-first technical professional who enjoys solving complex problems.</li>

<li>A strong communicator capable of building trust with customers and internal stakeholders.</li>

<li>A hands-on engineer who can work across software, hardware, and networking domains.</li>

<li>Self-motivated, adaptable, and comfortable working in dynamic, fast-growing environments.</li>

<li>Passionate about networking technology, customer success, and operational excellence.</li>

</ul>