Reporting Coordinator

<p>We're seeking a Reporting Coordinator to join our team and help deliver accurate reports and excellent customer support to organisations that rely on our services every day.</p><p>This is an excellent opportunity for someone with strong organisational skills, attention to detail and a customer-focused attitude who enjoys working with data, systems and problem-solving.</p><p>Working with colleagues across Reporting, Customer Services and Technical teams, you'll help ensure participants receive accurate results, high-quality reports and excellent service throughout their proficiency testing journey.</p><p><strong>What you'll be doing</strong></p><ul><li>Coordinating reporting activities for allocated proficiency testing schemes.</li><li>Producing, checking and distributing reports and supporting documentation to participants.</li><li>Providing first-line support to customers via email and telephone, helping them with result submissions, reporting queries and system-related questions.</li><li>Accurately entering, validating and maintaining participant and scheme data.</li><li>Assisting with the setup of new scheme years and supporting reporting system configuration activities.</li><li>Supporting testing and validation of system improvements and new functionality.</li><li>Monitoring reporting schedules and helping ensure deadlines are met.</li><li>Working closely with internal teams to resolve issues and deliver a positive customer experience.</li><li>Identifying opportunities to improve processes, reduce manual effort and increase efficiency.</li><li>Supporting departmental objectives and contributing to continuous improvement initiatives.</li></ul><p>&nbsp;</p>

<p><strong>Essential</strong></p><ul><li>Strong attention to detail and a high level of accuracy.</li><li>Excellent organisational skills and the ability to manage multiple priorities.</li><li>Good written and verbal communication skills.</li><li>Confidence working with data, systems and administrative processes.</li><li>Good working knowledge of Microsoft Office, including Excel, Word and Outlook.</li><li>Ability to work independently and collaboratively within a team.</li><li>A proactive and customer-focused approach.</li></ul><p><strong>Nice to have</strong></p><ul><li>Experience in administration, data processing, customer service or reporting roles.</li><li>Experience working in a regulated, quality-focused or technical environment.</li><li>Strong Excel skills.</li><li>Experience supporting business systems or customer-facing platforms.</li><li>Experience identifying and implementing process improvements.</li></ul>