Client Success Manager, Vulcan

<h4>Job Overview</h4>

<p>We are looking for a dynamic&nbsp;<strong>Client Success Manager</strong>&nbsp;to join our growing team.&nbsp;</p>

<p>As part of a fast-growing, entrepreneurial company,&nbsp;you'll&nbsp;have the opportunity to help organizations navigate the rapidly evolving world of AI security. If&nbsp;you're&nbsp;passionate about building strong client relationships, solving complex challenges, and driving the successful adoption of innovative technology, this is an exciting opportunity to make an impact.&nbsp;</p>

<p>In this role, you will be the primary point of contact for our clients, guiding the successful adoption of&nbsp;<strong>Vulcan</strong>,&nbsp;our AI security platform that helps organizations secure, test, and govern AI systems through both defensive and offensive AI security capabilities.&nbsp;</p>

<p>You will manage ongoing customer relationships, coordinate project delivery, provide day-to-day product support, and serve as the first point of contact during incidents, working closely with our product and engineering teams to ensure&nbsp;timely&nbsp;resolution. Your focus will be to help customers maximize the value of Vulcan while delivering a high standard of service and customer success.&nbsp;</p>

<p>Learn more about&nbsp;Vulcan:&nbsp;<a href="https://vulcanlab.ai/" rel="noopener noreferrer">https://vulcanlab.ai/&nbsp;</a></p>

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<h4>Responsibilities and Duties</h4>

<ul>

<li>Serve as the primary point of contact for enterprise customers throughout their journey with Vulcan, from onboarding and implementation to ongoing support and success.</li>

<li>Work closely with client business unit, security team, AI project team, and IT teams to understand requirements, define project scope, and coordinate successful deployment of Vulcan's AI security solutions.</li>

<li>Lead customer onboarding, product training/ workshop, and enablement to ensure users can effectively leverage Vulcan's defensive and offensive AI security capabilities.</li>

<li>Develop implementation plans, track milestones, manage priorities, and coordinate internal resources to ensure timely delivery and customer success.</li>

<li>Prepare and maintain clear documentation, including business requirements, implementation plans, meeting notes, and user guides.</li>

<li>Identify project risks, dependencies, and adoption challenges, and proactively work with internal teams to drive successful outcomes.</li>

<li>Advise customers on AI security best practices, helping them adopt Vulcan effectively to strengthen AI governance, security, and resilience.</li>

<li>Coordinate&nbsp;with engineering and product teams to ensure&nbsp;timely&nbsp;resolution&nbsp;in accordance with&nbsp;service level commitments.</li>

<li>Build trusted relationships with customer stakeholders, to maximize the value of Vulcan and support long-term partnership</li>

<li>Gather customer feedback and collaborate with the product, engineering, and marketing teams to improve the platform, shape product roadmap priorities, and identify opportunities for growth.</li>

<li>Monitor customer adoption, product usage, and success metrics, proactively engaging&nbsp;customers to maximize value and drive long-term adoption.</li>

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<p><strong>Requirements</strong></p>

<ul>

<li>3-5+ years of experience working in a customer-facing role or in a client services team capacity in the B2B software/ cybersecurity/ AI solutions&nbsp;industry and/or high-growth startups</li>

<li>Fluent in business English and Mandarin, with exceptional verbal and non-verbal communication skills, including presenting, negotiating, and reporting.</li>

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