Senior Billing & Sales Administrator (ADV)

At Brevo, we’re not just building a CRM. With our technology, <b>we’re helping millions of organizations build lasting relationships with their customers.</b><br>From emails and SMS to WhatsApp, Chat, and Marketing Automation, <b>our tools are intuitive, powerful, and built to scale with every ambition.</b> We give businesses a clear view of the customer journey, so they can focus on what matters: connection.<br>As a <b>certified B Corp</b>, we’re proud to grow with purpose, committed to high standards of social and environmental impact, not just performance.<br>Today, more than <b>500,000 businesses</b> across <b>180 countries</b>—from NGOs like Amnesty International to global brands like Carrefour, eBay, Louis Vuitton, and Michelin—trust Brevo to engage their audiences, cut through complexity, and deliver results. Our <b>reliable technology</b> and <b>75+ integrations</b> help them create <b>unparalleled customer experiences,</b> without the usual tech headaches.<br>We recently exceeded 200m ARR and reached a major milestone by <b>becoming a Unicorn</b>, backed by strong growth and global expansion - and we’re just getting started!<br>

<p>Within Brevo, the Finance Department ensures that the company has, at all times, the financial resources required for its development. It guarantees that the company growth remains sustainable and profitable.</p>

<p>The <strong>Sales Administration</strong> plays a key role in addressing three major challenges for their assigned customer portfolio:</p>

<ol>

<li>Build and maintain <strong>trust-based relationships</strong> with clients regarding all billing matters.</li>

<li>Ensure that <strong>billing processes</strong> are aligned with accounting rules and contribute to their continuous improvement &amp; ensure the <strong>Cash collection</strong></li>

<li><strong>Support the sales team</strong> throughout the customer relationship lifecycle.</li>

</ol>

Your impact at Brevo :

<p><strong>1. Client Relationship Management (Billing Focus)</strong></p>

<ul>

<li>Give clients clarity on Brevo's billing model and respond to inquiries on contractual terms, pricing, and invoices.</li>

<li>Support sales in resolving billing disputes; proactively flag billing errors, unpaid invoices, or budget overruns to clients and sales teams.</li>

<li>Manage administrative follow-up of Order Forms, contracts, and POs.</li>

<p><strong>2. Billing Process Management</strong></p>

<ul>

<li>Register and manage Enterprise subscriptions; issue manual invoices per contract terms, delivered services, and pricing grids.</li>

<li>Support monthly closing by preparing the list of invoices/credit notes to issue (1st of each month), ensuring recognized revenue matches delivered services.</li>

<li>Monitor outstanding payments using accounting team data.</li>

<p><strong>3. Cash Collection</strong></p>

<ul>

<li>Execute cash collection: monitor, prioritize, and follow up on overdue accounts via email, phone, and other channels (including AI-generated alerts) to reduce overdue receivables and improve cash flow.</li>

<li>Resolve and mitigate risk: resolve payment disputes and negotiate payment plans with Sales, CS, Finance, and Operations; anticipate risks and address root causes of delays; manage insolvency proceedings and submit claims when required.</li>

<p><strong>4. Continuous Process Improvement</strong></p>

<ul>

<li>Continuously improve billing and collection processes and tools, proposing enhancements, staying current on best-in-class solutions, joining efficiency working groups, and building AI agents and KPI dashboards to automate work and track performance.</li>

<p><strong>5. Sales Support</strong></p>

<ul>

<li>Onboard new clients on the billing process; assist with PO entry, collection, and budget tracking.</li>

This list of tasks is not exhaustive and may evolve based on business needs.

</ul></ul></ul></ul></ul>

Who you are :

<li>You have 5+ years of experience</li>

<li>Expertise in billing and invoicing processes</li>

<li>Experience with billing systems and tools</li>

<li>Strong financial and accounting knowledge</li>

<li>Proficiency in English is mandatory</li>

<li>Rigorous and detail-oriented</li>

<li>Strong communicator and a team player</li>

<li>Adaptable and responsive to shifting priorities</li>

Why people love working at Brevo:

<li><strong>A place to grow, together :</strong>&nbsp;Join an international team in a bright, collaborative office located in a vibrant neighborhood.</li>

<li><strong>Practical perks for everyday balance:</strong>&nbsp;RTT days off, 50% public transport reimbursement, Sustainable Mobility Package (whether you ride a classic bike or go electric, we support your choice to commute greener) and daily Swile meal vouchers (€<a href="http://12.0.0.50/day)" rel="noopener noreferrer">12.50/day)</a>.</li>

<li><strong>Learning, every step of the way:</strong>&nbsp;Access to English classes and 155,000+ courses on Udemy, plus a strong internal culture of knowledge-sharing and support.</li>

<li><strong>Flexible for life :</strong>&nbsp;A remote-friendly setup, budget to support your home workspace, and relocation assistance for international talents.</li>

<li><strong>Wellbeing that works :</strong>&nbsp;Top-notch private healthcare (70% covered), 6-week second-parent leave, extra time off if your child is sick and needs you, and Several services related to prevention, health and personal and professional well-being on Welii platform</li>

<li><strong>A culture that cares :</strong>&nbsp;From inter-office trips to regular team events, there are plenty of ways to connect beyond your day-to-day. You’ll also find active social, green, and LGBTQIA+ communities, plus Work Council benefits via Leeto, all here to support what matters to you, inside and outside of work.</li>

Our candidate journey:

<li>Introductory TA call of 30 min</li>

<li>Interview with our Sales Admin Manager (45 min)</li>

<li>On-site interview with our the team</li>

<li>Final get2know with our CFO</li>

Whoever you are, wherever you’re from, if this role speaks to you, we’d love to hear from you.