Technical Account Manager (Wireless Telecom Infrastructure)

<p><strong>About Inorsa<br></strong></p>

<p>At&nbsp;Inorsa,&nbsp;we’re&nbsp;not just building technology —&nbsp;we’re&nbsp;shaping the future of the telecom and structural engineering industries. With our groundbreaking automation tools, we are empowering engineers to transform the way critical telecom infrastructure is built, making it safer, faster, and more efficient than ever before.&nbsp;</p>

<p>Headquartered in Austin, Texas, and backed by top-tier venture capital,&nbsp;Inorsa&nbsp;is among the fastest-growing and most successful companies in the engineering tech space.&nbsp;We’re&nbsp;revolutionizing how engineers&nbsp;operate, from analyzing complex documents to producing high-quality construction drawings, while&nbsp;providing&nbsp;actionable insights that are changing the game.&nbsp;</p>

<p>As we continue to scale,&nbsp;we’re&nbsp;looking for visionary, forward-thinking individuals who are ready to push the boundaries of technology and drive real change. If&nbsp;you’re&nbsp;passionate about solving complex technical problems and making an impact in an industry ripe for disruption, we want to meet you.&nbsp;</p>

<p><strong>About the Role<br></strong></p>

<p>norsa&nbsp;is looking for&nbsp;a Technical&nbsp;Account Manager&nbsp;to&nbsp;drive the implementation, adoption, and&nbsp;utilization&nbsp;of our&nbsp;cutting-edge&nbsp;AI and automation products in the telecom industry.&nbsp;In this role, you will serve as a trusted technical advisor to our customers,&nbsp;leveraging&nbsp;your telecom&nbsp;expertise&nbsp;in customer workflows to design and deploy impactful solutions.&nbsp;This is a high-impact, hybrid role designed for a growth SaaS company&nbsp;operating&nbsp;in the telecom infrastructure ecosystem.&nbsp;</p>

<p>You will own post-sale customer outcomes end-to-end—from technical onboarding and adoption to value realization, renewal, and product feedback—while also acting as a customer-embedded product partner. This role is ideal for someone who thrives at the intersection of domain&nbsp;expertise, SaaS technology, and customer advocacy.&nbsp;</p>

<p>You will work alongside a team of hands-on engineers and specialists to build and&nbsp;showcase&nbsp;Inorsa’s&nbsp;capabilities, but you must also be highly technical,&nbsp;understanding how AI and automation can streamline telecom workflows and drive efficiency.&nbsp;Bridging real-world use cases with our technology will be key to driving adoption across the telecom markets. With your insights,&nbsp;Inorsa&nbsp;will continue shaping the future of product development while staying at the forefront of innovation in the industry.&nbsp;</p>

<p><strong>What You’ll Do</strong></p>

<ul>

<li>Serve as the primary technical advisor for multiple clients, guiding them through the adoption of&nbsp;Inorsa’s&nbsp;AI-powered telecom solutions.&nbsp;</li>

</ul>

<ul>

<li>Lead customers on a transformational journey, helping them integrate&nbsp;Inorsa&nbsp;into their workflows to streamline engineering and increase efficiency.&nbsp;</li>

</ul>

<ul>

<li>Define and execute technical strategies tailored to each account, ensuring alignment with customer goals and industry best practices.&nbsp;</li>

</ul>

<ul>

<li>Build a network of technical champions within client organizations to drive broader adoption of&nbsp;Inorsa’s&nbsp;solutions.&nbsp;</li>

</ul>

<ul>

<li>Serve as a subject matter expert in wireless for the&nbsp;Inorsa&nbsp;engineering team, providing guidance on best practices, industry trends, and product development.&nbsp;</li>

</ul>

<ul>

<li>Provide structured mentorship to team members, fostering a culture of technical excellence and knowledge sharing.&nbsp;</li>

</ul>

<p><strong>Core Responsibilities</strong></p>

<p><strong> Customer Ownership &amp; Success Strategy</strong></p>

<ul>

<li>Serve as the primary post-sales owner for a portfolio of enterprise telecom infrastructure customers&nbsp;</li>

</ul>

<ul>

<li>Develop and execute success plans aligned to customer business goals, operational KPIs, and product performance outcomes&nbsp;</li>

</ul>

<ul>

<li>Act as a trusted advisor to technical, operational, product, and executive stakeholders&nbsp;</li>

</ul>

<ul>

<li>Lead Executive Business Reviews (EBRs) focused on outcomes, platform adoption and&nbsp;utilization, product engagement, and roadmap alignment&nbsp;</li>

</ul>

<p><strong> Technical Enablement &amp; Account Leadership</strong></p>

<ul>

<li>Lead technical onboarding, configuration, and&nbsp;integrations&nbsp;with customer systems.</li></ul>