PC Technician Personnel

Position Summary

The PC Technician provides desktop support services for government users by installing, configuring, maintaining, and troubleshooting computer hardware, software, peripheral devices, and operating systems in an enterprise Department of Defense environment.

Essential Duties & Responsibilities

• Install and configure desktop computers.
• Provide Tier I/II technical support.
• Troubleshoot hardware and software issues.
• Install operating systems and software.
• Configure network workstations.
• Support user account management.
• Document service requests.
• Maintain equipment inventory.
• Assist with system deployments.
• Support enterprise cybersecurity compliance.
• Provide customer service to end users.

Required Qualifications

• Associate degree in Information Technology or four years of professional IT experience.
• Current DCWF Client Systems Technician certification.
• Experience supporting enterprise desktop environments.
• Knowledge of computer networking fundamentals.
• Experience troubleshooting Windows operating systems.

Preferred Qualifications

• Experience supporting Army Mission Command systems.
• Microsoft Certified Desktop Support certification.
• Experience using ServiceNow or similar ticketing systems.

Knowledge, Skills & Abilities

• Desktop Support
• Windows
• Microsoft Office
• Hardware Repair
• Networking
• Customer Service
• Documentation

Security Clearance

Active Secret Clearance

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this employment classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Equal Opportunity Employer:

K2 Solutions, Inc. is an equal opportunity employer and does not discriminate against any employee or applicant for employment based on race, color, religion, national origin, age, gender, sex, ancestry, citizenship status, mental or physical disability, genetic information, sexual orientation, veteran status, or military status.