Outreach Specialist

<p>Konovo is a global healthcare intelligence company on a mission to transform research through technology- enabling faster, better, connected insights.&nbsp;</p>

<p>Konovo&nbsp;provides healthcare&nbsp;organisations&nbsp;with access to over&nbsp;2 million healthcare professionals—the largest network of its kind globally. With a workforce of over 200 employees across&nbsp;5 countries: India, Bosnia and Herzegovina, the United&nbsp;Kingdom, Mexico,&nbsp;and&nbsp;the&nbsp;United States, we collaborate to support some of the most prominent names in healthcare. Our customers include over 300 global pharmaceutical companies, medical device manufacturers, research agencies, and consultancy firms.&nbsp;</p>

<p>As we transition from a service-oriented model to a product-driven platform, we are expanding our hybrid Bengaluru based team. We are looking for an Outreach Specialist to contribute to our mission by helping us to engage and activate healthcare providers to participate in impactful and rewarding research opportunities. You will be the voice of Konovo as you speak with Healthcare Providers across the globe about the opportunities to participate in healthcare market research that Konovo offers.</p>

<p><strong>How&nbsp;You’ll&nbsp;Make an Impact:</strong>&nbsp;</p>

<ul>

<li>Engage new healthcare professionals (doctors, nurses, technicians etc) to participate in paid market research via phone and email&nbsp;</li>

</ul>

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<li>Remind&nbsp;existing members who have agreed to&nbsp;participate&nbsp;in market research&nbsp;of opportunities associated with their account via phone and email&nbsp;&nbsp;</li>

</ul>

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<li>Deliver clear and effective written and verbal communication in English to both internal teams and external stakeholders.&nbsp;</li>

</ul>

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<li>Ask&nbsp;a series of scripted questions over the telephone to&nbsp;determine&nbsp;whether research opportunities fit the prospective participant’s experience&nbsp;</li>

</ul>

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<li>Use Excel, Outlook, Teams, and Salesforce to track efforts and communicate across departments&nbsp;</li>

</ul>

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<li>Work both independently and with colleagues and senior staff to support production&nbsp;&nbsp;</li>

</ul>

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<li>Support operations team with independently managed phone-based tasks such as reminder, confirmation, and scheduling calls to participants in research studies&nbsp;</li>

</ul>

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<li>Ensure&nbsp;production<strong>&nbsp;</strong>goals of needed participants&nbsp;are met through effective execution&nbsp;</li>

</ul>

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<li>Provide proactive feedback about production barriers to senior team members and problem solve to address them&nbsp;</li>

</ul>

<p>&nbsp;<strong>What&nbsp;We’re&nbsp;Looking For:</strong>&nbsp;</p>

<ul>

<li>3+ years of experience in English outbound or inbound call center operations, including market research, customer service, or sales, preferably within the healthcare or life sciences industry. &nbsp;</li>

</ul>

<ul>

<li>A proactive and strategic thinker with strong analytical and problem-solving skills.&nbsp;</li>

</ul>

<ul>

<li>High level&nbsp;of&nbsp;proficiency&nbsp;in English, enabling the ability to&nbsp;confidently and effectively engage with physician offices and other key contacts&nbsp;</li>

</ul>

<ul>

<li>Strong communication&nbsp;skills, both written and verbal, and the ability to work in cross-functional teams.&nbsp;</li>

</ul>

<ul>

<li>Proficiency&nbsp;in Microsoft Office suite (Excel, Outlook, Teams)&nbsp;</li>

</ul>

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<li>Adaptability to thrive in a fast-changing environment while navigating challenges collaboratively.&nbsp;</li>

</ul>

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<li>High attention to detail and proven ability to work in a fast-paced environment&nbsp;</li>

</ul>

<p>&nbsp;<strong>Why Join&nbsp;Konovo?</strong>&nbsp;</p>

<ul>

<li>Be part of a mission-driven&nbsp;organisation&nbsp;that is&nbsp;empowering life science researchers and data scientists with the broadest ecosystem of healthcare audiences and an intelligent, AI-enabled platform — so insights&nbsp;aren't&nbsp;just&nbsp;collected,&nbsp;they're&nbsp;connected.&nbsp;</li>

</ul>

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<li>Join a fast-growing global team with opportunities for professional growth and advancement.&nbsp;</li>

</ul>

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<li>Enjoy a collaborative and hybrid work environment that fosters innovation and flexibility.&nbsp;</li>

</ul>

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<li>Experience a workplace that puts employees first, offering a workplace designed for growth, well-being, and balance.&nbsp;&nbsp;</li>

</ul>

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<li>Become a part of an&nbsp;organisation&nbsp;that prioritizes your well-being with comprehensive benefits, including group medical coverage, accident insurance, and a robust leave policy. Our employee-centric policies ensure a rewarding and fulfilling work experience.&nbsp;</li>

</ul>

<ul>

<li>Make a real-world impact by helping healthcare&nbsp;organisations&nbsp;innovate faster.&nbsp;</li>

</ul>

<p>If&nbsp;you’re&nbsp;eager to build a meaningful career in healthcare market research — and&nbsp;you’re&nbsp;smart, nice, and driven to make an impact —&nbsp;we’d&nbsp;love to hear from you!&nbsp;</p>

<p><strong>Apply now to be part of our journey.</strong>&nbsp;</p>