Interline Customer Service Agent (LAX) - Full-Time

The Interline Passenger Support Agent supports a positive passenger experience by providing directions, answering general travel questions, and assisting with baggage as passengers transition between international and domestic terminals. This role works in a fast-paced airport environment, requiring strong customer service skills, attention to detail, and a commitment to safe and efficient operations.

Key Responsibilities

• Assist passengers with baggage recheck and handling, including accurately scanning baggage using handheld scanning devices.
• Provide courteous and patient customer service by assisting passengers with directions, general travel questions, and other needs as they transition between terminals.
• Maintain awareness of operational and safety requirements, follow established procedures, and report potential hazards or security concerns.
• Maintain open and honest communication that creates an inclusive, engaging, and high-performance culture that demonstrates McGee’s values of Safety, Service, Integrity, Mutual Respect, Accountability, and Pride.
• Perform other duties as assigned to support McGee’s successful business operation.

Required

• 1 or more years of experience with customer service.
• Exceptional interpersonal skills with the ability to work effectively with passengers and coworkers.
• Ability to follow established procedures and anticipate the needs of others in a fast-paced environment.
• Ability to work at a constant and quick pace.
• Understanding and ability to utilize electronic tools to interpret flight schedules and airline flight destination information.
• Reliably work independently without constant supervision.
• Ability to pass a pre-employment drug test.
• Willingness to participate in a criminal background check.
• Ability to obtain & maintain an airport SIDA badge, US Customs seal, and USPS security clearance.
• Ability to work any shift, including early mornings, late nights, weekends and Holidays.
• Lifting up to 75 pounds on a frequent basis.
• Proficiency in English (written and spoken).
• Must be able to bend, stoop, squat, reach, and grasp.
• Ability to maintain reliable attendance.
• Performing basic mathematical functions. (e.g., counting bags)
• High school diploma or equivalent.
• Must be at least 18 years of age.
• Must be authorized to work in the U.S.

Preferred 

• Previous airport experience.