Technical Program Manager

<h2><strong>About HumanSignal</strong></h2>

<p>Real-world data is the competitive edge in AI.</p>

<p>HumanSignal is a human data partner for companies building AI models and products. Our customers ship better AI, faster, because we partner with their researchers from real-world data creation to annotation to delivery.</p>

<p><br>We design and create datasets from scratch, recruit and manage the domain experts who evaluate model output, and run everything through our own platform, Label Studio, the open-source standard for data labeling and evaluation, used by over 1 million practitioners worldwide.</p>

<p><br>We specialize in the operationally complex: real-world data collection, multimodal pipelines, and multi-step workflows. Advanced ML and AI teams use our enterprise platform to run their own data factories, and our services team to extend their reach where in-house capacity runs out.</p>

<p><br>If you want to do work that materially shapes how the next generation of AI products gets built, we'd love to talk.</p><h3>What You'll Do</h3>

<ul>

<li>Translate customer outcomes into integrated delivery plans — milestones, dependencies, critical path, DRIs, definitions of done — and manage scope as engagements evolve</li>

<li>Own delivery health end-to-end: maintain crisp status, surface risks early, and drive blockers to resolution so engineers stay focused on technical work</li>

<li>Run tight cadences that hold teams accountable to outcomes without micromanagement; every open item has an owner and a due date</li>

<li>Build durable delivery systems: single source of truth, action-item registers, risk registers, and playbooks that scale across the delivery org</li>

<li>Draft regular customer updates (often daily), own live and async reporting, and maintain stakeholder confidence through proactive communication</li>

<li>Identify automation opportunities and build AI-driven workflows to reduce operational overhead across engagements</li>

<li>Partner closely with Product, Engineering, and Go-To-Market teams to continuously raise the bar on delivery excellence</li>

</ul>

<h3>Required Qualifications</h3>

<ul>

<li>8+ years in program/technical program management or delivery operations</li>

<li>Track record managing complex, multi-stakeholder enterprise programs</li>

<li>Metrics-driven: owns and reviews delivery health KPIs weekly (on-time milestone rate, blocker aging, schedule variance, etc.)</li>

<li>Strong judgment under pressure; makes good decisions with incomplete information</li>

<li>Confident presence with senior engineers and executive customer stakeholders</li>

</ul>

<h3>Preferred Qualifications</h3>

<ul>

<li>Experience with enterprise AI or ML deployments</li>

<li>Familiarity with enterprise IT procurement and security processes</li>

<li>Background in startup ops, management consulting, or forward-deployed engineering</li>

<li>Experience building lightweight operating systems for distributed teams</li>

</ul>