Account Services (Account Manager or Account Executive)

<p>Account Services (Account Manager / Account Executive)</p>

<p>Mend Join Make (MJM) – Sioux Falls, SD<br> Full-time | In-office with flexibility</p>

<p>Culture First</p>

<p>At Mend Join Make, we believe great marketing is built by great teammates.</p>

<p>We are not looking for someone who simply manages projects. We are looking for someone who believes strong client partnerships and thoughtful coordination shape outcomes — someone who approaches their work with clarity, ownership, and a collaborative mindset.</p>

<p>Meaningful work is created through collaboration, strengthened through communication, and delivered through accountability.</p>

<p>Our culture is rooted in five values — Grace, Presence, Accountability, Curiosity, and Collaboration — and they are not decorative. They shape how we hire, how we evaluate performance, and how we grow.</p>

<p>If you are energized by thoughtful work, high standards, and a team that challenges each other to be better, you will thrive here.</p>

<p>Position Overview</p>

<p>This role sits within our Account Services team and may be hired at either the Account Manager or Account Executive level, depending on experience.</p>

<p>Both roles help ensure client work moves forward with clarity, organization, and strong communication. More experienced candidates may take primary ownership of client relationships and strategic direction, while earlier-career candidates will focus on coordinating projects and supporting account leadership.</p>

<p>In either case, this role plays a critical part in ensuring that client goals translate into clear direction for our internal team.</p>

<p>You will work closely with writers, designers, and strategists to support marketing initiatives across digital campaigns, brand work, and integrated marketing efforts.</p>

<p>We serve growth-minded organizations in healthcare, ophthalmology, nonprofit, and purpose-driven sectors. Our work requires both strategic thinking and operational discipline.</p>

<p>What You’ll Do</p>

<ul>

<li>Support the planning and execution of marketing initiatives across multiple channels</li>

<li>Coordinate communication between clients and internal teams</li>

<li>Help guide projects from strategy through execution</li>

<li>Collaborate closely with writers, designers, and strategists</li>

<li>Prepare client presentations, reports, and project documentation</li>

<li>Track timelines, deliverables, and campaign progress</li>

<li>Ensure work stays aligned with goals, scope, and deadlines</li>

</ul>

<p>More experienced candidates may also:</p>

<ul>

<li>Serve as the primary point of contact for client relationships</li>

<li>Lead client meetings and strategic discussions</li>

<li>Translate business goals into marketing direction for the team</li>

<li>Guide campaigns and initiatives from planning through performance review</li>

</ul>

<p>What Success Looks Like</p>

<ul>

<li>Projects move forward smoothly with clear communication and expectations</li>

<li>Internal teams have the context and direction they need to produce great work</li>

<li>Clients experience thoughtful partnership and proactive communication</li>

<li>Details are managed carefully while keeping the bigger strategy in mind</li>

<li>You anticipate needs and help solve problems before they escalate</li>

</ul>

<p>Experience level will determine role scope and title. Typical ranges include:</p>

<p>Account Manager<br> 1–3 years marketing, agency, or project coordination experience</p>

<p>Account Executive<br> 3+ years marketing, agency, or client relationship experience</p>

<p>The MJM Standard</p>

<p>We hire and evaluate our team around five Core Values:</p>

<p>Grace<br> We treat setbacks as opportunities to strengthen our work and relationships. We respond with patience and problem-solving rather than blame.</p>

<p>Presence<br> We engage fully — with our teammates, our clients, and the work — creating alignment and clarity through intentional focus.</p>

<p>Accountability<br> We do what we say we’re going to do, and we look back to ensure we did. We own our commitments and our outcomes.</p>

<p>Curiosity<br> We seek understanding before acting. We ask better questions, challenge assumptions, and pursue insight that leads to better work.</p>

<p>Collaboration<br> We believe the best outcomes are built together. Clear communication, defined roles, and openness to feedback elevate the work beyond what any one person could create alone.</p>

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<p>If you enjoy building strong partnerships and helping teams produce meaningful work together, we’d love to meet you.</p>