Product Manager

<p>The opportunity</p>

<p>Love getting stuck into a product problem and turning it into something customers actually use? This could be your kind of role.</p>

<p>First Table is looking for a Product Manager who gets energy from making things happen. You’ll have the opportunity to influence a high-volume consumer marketplace, solve real problems for diners and restaurants, and see a clear connection between the decisions you make and the results they create.</p>

<p>We’re open to an experienced intermediate or Senior Product Manager. For us, it’s less about title and more about mindset: curious, commercially switched on, comfortable making decisions and excited to own the work all the way through.</p>

<p>About us</p>

<p>At First Table, our vision is simple: to be the first place diners go to book a table.</p>

<p>Proudly established in Queenstown, New Zealand - where our head office is based - we've been leading the charge in the hospitality tech industry for over a decade, with operations spanning New Zealand, Australia, and the UK.</p>

<p>First Table is a dining discovery platform that connects diners to restaurants through their love of food. Through our clever tech, we help restaurants get their night off to a great start and give diners a compelling reason to try somewhere new. It’s a win-win situation. From early bird offers to last table reservations, we make discovering and booking great dining experiences fast, easy, and rewarding.</p>

<p>At the heart of everything we do are our values: Win-Win-Win, Own It and Grow Together. These guide how we show up for each other, our restaurant partners, and our diners and they’re a big part of what makes First Table a great place to work.</p>

<p>Learn more about our story here:<br><a href="http://www.firsttable.co.nz/our-story" rel="noopener noreferrer">www.firsttable.co.nz/our-story</a></p>

<p>About the role</p>

<p>As Product Manager, you’ll take ownership of a defined area of the First Table product, working with our product, design and engineering team to decide what we build, why it matters and how we know it worked.</p>

<p>You’ll report to our VP of Product &amp; Engineering and have the freedom to get close to customers, dig into the data, challenge assumptions and make the calls that keep your product area moving forward.</p>

<p>What you’ll be doing</p>

<ul>

<li>Take accountability for your product area, understand the metrics that matter and drive measurable improvements</li>

<li>Get to the heart of customer and business problems, frame them clearly and determine the best way forward.</li>

<li>Build a deep understanding of our diners and restaurant partners through first-hand customer insight and product behaviour.</li>

<li>Interrogate product data to spot opportunities, validate assumptions, prioritise work and measure impact.</li>

<li>Balance impact, effort, risk and timing. Be comfortable saying no, challenging requests and cutting scope when it leads to a better outcome.</li>

<li>Run a well-organised backlog, write clear requirements and work closely with design and engineering to resolve ambiguity and keep delivery moving.</li>

<li>Form hypotheses, run experiments and A/B tests where appropriate, measure the results and use what you learn to determine what happens next.</li>

<li>Keep stakeholders informed on decisions, progress, trade-offs and risks, with clear and direct communication.</li>

<li>Use AI across research, data interrogation, prototyping and writing to explore ideas, answer questions faster and improve how you work.</li>

</ul>

<p>What we’re looking for</p>

<p>You’ve spent a meaningful part of your career in product and can show us what you’ve personally owned, shipped and improved.</p>

<ul>

<li>Solid Product Management experience within a digital product environment.</li>

<li>Experience in a marketplace, ecommerce, B2C or high-volume consumer product business.</li>

<li>A track record of owning product problems end-to-end and delivering measurable outcomes.</li>

<li>Strong execution skills, comfortable turning ambiguity into clear priorities and shipped work.</li>

<li>Confidence using data and analytics to investigate problems, make decisions and measure impact.</li>

<li>Experience with experimentation and A/B testing, from hypothesis through to learning and action.</li>

<li>Strong prioritisation and the confidence to challenge, say no and cut scope when needed.</li>

<li>Enough technical understanding to work confidently with engineers and navigate trade-offs.</li>

<li>A hands-on, customer-focused mindset, with strong communication and practical use of AI in your everyday work.</li>

</ul>

<p>Experience in a two-sided marketplace would be particularly valuable, as would exposure to growth, conversion optimisation, bookings, hospitality, travel or other transactional consumer products.</p>

<p>Why you'll love working with us</p>

<p>A high trust and flexible working environment: Hybrid from Auckland or Queenstown, you’ll be enabled to work the way that best suits you, in a high-trust, independent working environment.</p>

<p>Real product ownership: Own meaningful product problems from discovery through to delivery and measurement, with the autonomy to make decisions and see the impact of them.</p>

<p>Direct customer impact: Shape experiences used by diners and restaurants every day, with a clear connection between the decisions you make, what we ship and the experience our customers have.</p>

<p>Interesting marketplace challenges: Work across a two-sided marketplace with fascinating product challenges spanning diner behaviour, restaurant performance, conversion, bookings, growth and experimentation.</p>

<p>Work with an experienced team: Partner closely with an experienced product, design and engineering team while having the space and trust to own your area and make things happen.</p>

<p>AI-enabled ways of working: Be part of a team actively exploring how AI can shorten the distance between a question, an idea and a result — and help raise the standard for how we use it across the product cycle.</p>

<p>Shape the future: Have a genuine influence on how First Table’s product evolves as we continue to grow across multiple international markets.</p>

<p>Beloved consumer brand: Contribute to a product that diners and restaurants already love, making a visible difference across NZ, AU, and the UK.</p>

<p>Perks: Free First Table bookings, regular team recognition and social events, and the chance to work with a purpose-led, award-winning brand.</p>

<p>What’s next?</p>

<p>For more insights into our culture, the role and what we are looking for, we encourage you to check out our candidate page.</p>

<p>Submit your application, with your CV and a brief cover letter telling us why this role excites you and how your experience sets you up for success.</p>

<p>We’re particularly interested in hearing about something you’ve personally taken from a problem or opportunity through to a shipped product&nbsp; and what happened as a result.</p>

<p>We’ll be reviewing and progressing applications as they come in, so don’t wait to apply.<br>https://app.birdeey.com/first-table/product-manager<br></p>