Customer Implementation Consultant

<p>After a period of sustained international growth, we are looking to strengthen our service department to support a growing customer base. Driving an inclusive company culture, we work closely with employees on their own personal development plans, aligning personal and business goals for shared success.</p>

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<p>About the role:</p>

<p>A positive and confident communicator, with an excellent telephone manner, you will be the first interaction for many prospective customers looking for a tech-led solution to their challenges. As a member of the customer support team, you will play a key role in handling customer support calls to onboard new customers and resolve any queries timely and efficiently.</p>

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<p>Responsibilities:</p>

<ul>

<li>Deliver training for new customers as part of their onboarding process</li>

<li>Take inbound customer support calls, answer webchats and tickets</li>

<li>Provide excellent customer service by phone, email, webchat and online user support</li>

<li>Where appropriate, escalate and accurately record customer data</li>

<li>Conduct remote trouble-shooting and training sessions with clients</li>

<li>Develop and maintain an in-depth knowledge on all products and services</li>

<li>Working to call time and upselling targets, using a “soft sales” approach to proactively identify growth opportunities and attend to customer needs</li>

</ul>

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<p>Requirements:</p>

<p>The best candidate for this role would be;</p>

<ul>

<li>Driven and proactive - Can work independently and is determined to succeed (essential)</li>

<li>Organised - Manage diary, phone and update systems with great attention to detail (essential)</li>

<li>Resilient - Can bounce back from challenging customers, remaining calm and professional while dealing with volume calls (essential)</li>

<li>Personable - Able to keep calm and show empathy for customers (essential)</li>

</ul>

<p>Tech-literate and knowledgeable - Have a basic understanding of Android, iOS and Windows Operating Systems, a basic knowledge or experience in using Google Suite, and an awareness of customer CRM systems and data input (preferred, not essential)<br></p>

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