Associate Customer Support Representative

About DeleteMe, The Online Privacy Company

<br>DeleteMe is the online privacy company that makes easy-to-use tools for consumers and businesses to<br>control what personal information companies, third parties, and what other people see about them<br>online.

<br>DeleteMe is a rapidly growing SaaS privacy business operating globally and remotely / WFH – we are<br>the emerging leader based on # customers and $ revenues in a fast-growing nascent category of<br>consumer and enterprise security Privacy Services. What we do - our mission - matters because we are<br>restoring a sense of privacy, fairness, and control of personal data in the possession of others. Easier,<br>simpler, control underpinned by a suite of new data privacy laws being passed worldwide will play a<br>part in greater personal security, and freedom, and in stronger democracies in an era where data<br>collection is at unprecedented levels. This is what our work and brand stand for and we are building a<br>large, sustainable, for-profit business to catalyze this. We have strong B2C and B2B businesses with<br>respective product offerings informed by feedback from an active customer base growing between 30%<br>and 200% year/year. DeleteMe is well-capitalized: profitable for the last three years with an 8-figure<br>balance sheet and large-scale venture firms as investors.

<br>DeleteMe is led by a passionate team, backed by premier investment firms, and supercharged by a<br>strong mission to empower consumers with privacy.

Job Summary:

The Associate Customer Support Representative reports directly to the Customer Support Team Lead.<br>This role is responsible for interacting with existing and potential customers. After extensive training<br>in this role, the Associate Customer Support Representative will respond to support requests via<br>Zendesk to resolve support concerns and answer pre-sale inquiries.

Job Schedule &amp; Work Environment:

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<p>Employees will work 11 am to 8 pm&nbsp; EST Monday to Friday&nbsp;</p>

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<p>Must have a minimum of 1 year of call center or other support experience interacting with US customers</p>

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Job Responsibilities

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<p>Educate customers on privacy best practices</p>

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<p>Document information about the case, resolution, or feedback in order to help inform the strategic direction of the company</p>

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<p>Partner with internal teams to resolve complex issues while championing our customers’ needs throughout the process</p>

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<p>Resolve inquiries received via web, email, phone, and internal ticketing system within department and team service level goals</p>

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<p>Identify potential user interface issues</p>

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<p>Elevate customer issues that cannot be resolved to the DeleteMe Support team lead.</p>

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Job Requirements:

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<p>Previous experience in customer support or a similar role</p>

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<p>Strong communication and interpersonal skills, including written skills</p>

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<p>Adept in troubleshooting, problem-solving, and critical thinking</p>

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<p>Passion for learning and an ability to communicate complex issues in a clear and educational</p>

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<p>manner</p>

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<p>Ability to adapt to rapid changes in the workplace</p>

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<p>Proficient in using technology and navigating multiple systems </p>

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What We Offer

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<p>Comprehensive health benefits – Group Medical Coverage (GMC),Personal accident insurance and group term life insurance</p>

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<p>Flexible work schedule</p>

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<p>Provident Fund (PF)</p>

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<p>Gratuity</p>

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<p>Night Shit Allowance</p>

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<p>Food Allowance&nbsp;</p>

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<p>Cab Allowance</p>

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<p>Paid time off – 18 days of earned leave annually to rest and recharge.</p>

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<p>Sick leave – 12 days per year to support employee health and well-being.</p>

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<p>Company-paid holidays – 10 national and festival holidays annually.</p>

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<p>Parental leave benefits – 26 weeks of maternity leave, 2 weeks of paternity leave, and adoption leave as per company policy.</p>

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<p>Childcare expense reimbursement – Supporting working parents.</p>

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<p>Learning and development support – Complimentary access to Udemy for continuous learning and professional growth.</p>

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<p>Annual performance bonus</p>

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