IT Support Specialist

<p><u>Who we are</u></p>

<p>Since 1972, Kier + Wright has provided both private and public sector clients with engineering and surveying work that is efficient, cost-effective and forward-thinking. We offer a full range of services to support commercial, industrial, and high-density residential development and redevelopment projects. For more information about our services, visit kierwright.com. EEO</p>

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<p><u>IT Support Technician</u></p>

<p>Kier + Wright is seeking a motivated IT Support Technician. This role is primarily focused on Tier 1 helpdesk support for our employees' daily tech needs. You will manage the ticketing queue, set up computers, and fix routine hardware and software issues.</p>

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<p>Additionally, you will get hands-on Tier 2 responsibilities. You will assist with basic Windows server checks, troubleshoot remote VPN access, and shadow our Network Administrator on major infrastructure projects. This is a perfect role for an ambitious helpdesk technician looking to rapidly grow their systems and networking skills.</p>

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<p><u>Responsibilities</u></p>

<ul>

<li>Responding to requests for technical support in a timely fashion</li>

<li>Diagnosing and troubleshooting environmental (server/hardware/operating system/software/printer/KIP plotter) issues.</li>

<li>Engineering support: Analyzing, identifying and resolving technical issues related to plan and drawing production in AutoCAD Civil3D.</li>

</ul>

<ul>

<li>Hardware Setup: configure, unbox, and deploy new Windows 10/11 laptops and desktop workstations for employees.</li>

</ul>

<ul>

<li>Assisting with the development, maintenance and documentation of IT systems, processes and procedures. Draft user guide documents.</li>

<li>Assisting in asset management Track equipment check-outs and maintaining accurate, up-to-date hardware and software asset inventory</li>

</ul>

<ul>

<li>Server &amp; VPN Maintenance: Help monitor local Windows Servers, check backups, and assist remote users with connectivity issues.</li>

<li>Assist the IT Team with hands-on tasks during large-scale network infrastructure updates and office-wide software rollouts.</li>

</ul>

<ul>

<li>Other duties as assigned</li>

</ul>

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<p><u>Qualifications</u></p>

<ul>

<li>Bachelor’s degree in Computer Science or a related field or equivalent experience</li>

<li>1-3 years of general workplace IT experience in a position involving regular and routine support of desktops and laptops running Windows 10 or 11.</li>

<li>General networking knowledge (understanding TCP/IP, DHCP, DNS, SD-WAN, Wi-Fi connectivity, and basic routers).</li>

<li>Familiarity with or high willingness to learn Windows Server environments.</li>

<li>Previous employment in a position involving routine AutoCAD set up, configuration and troubleshooting, strongly preferred</li>

<li>Basic experience with PowerShell programming or scripting is a plus</li>

</ul>

<ul>

<li>Strong communication skills, a customer-service mindset, and the ability to work independently with minimal direction in a fast-paced environment.</li>

<li>Valid driver’s license and reliable transportation for occasional travel to regional office locations</li>

</ul>

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<p><u>Why Kier + Wright?</u></p>

<ul>

<li>Great culture – Team Collaboration, Innovative problem solving, Responsive to clients, Passionate about work</li>

<li>Pay: 25.00 – 30.00 per hour, DOE</li>

<li>Medical, Dental and Vision 100% paid for by Kier &amp; Wright for you + family</li>

<li>401(k) and Profit Sharing</li>

<li>Paid Holidays</li>

<li>Generous PTO&nbsp;</li>

<li>Free office snacks</li>

<li>Much more!</li>

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