Customer Service Specialist & Estimator

<p>Position: Customer Service Specialist &amp; Estimator&nbsp;</p>

<p>Hours: 8:00AM – 5:00PM</p>

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<p>Job Description</p>

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<li>Greet and direct customers, building strong relationships by effectively responding to all calls, emails, text messages, walk-in business, CCC communication, and written correspondence.</li>

<li>Communicate and coordinate estimate appointments, repair appointments, rental cars, deductible payments, repair updates and other customer needs.</li>

<li>Effectively document vehicle damage via photos and notes, providing written estimates to customers and insurance when requested.&nbsp;</li>

<li>Track, manage, and convert all repair opportunities while proactively guiding customers through the repair process to secure sales.</li>

<li>Manage and close all self-pay repair orders, ensuring accuracy and customer satisfaction.</li>

<li>Answer and direct incoming phone calls professionally and efficiently.</li>

<li>Oversee all incoming office emails and communicate them with appropriate personnel in a timely manner.</li>

<li>Build and maintain customer files, including key tags, insurance information, authorization forms, and OneDrive E-Folder documentation.</li>

<li>Cross-train and cover Claims Specialist duties when necessary.</li>

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<p>Benefits</p>

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<ul>

<li>100% paid Employee Health Insurance.</li>

<li>100% paid Employee Dental Insurance.</li>

<li>Paid time off</li>

<li>401k Retirement offered with up to 4% match.</li>

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