Risk & Claims Manager

Fessler & Bowman · Holly, Michigan

Posted 2026-09-18 · Verified live 2026-09-18

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About this role

Founded in 1963 by Don Fessler & George Bowman, Fessler & Bowman, Inc. has grown from a residential flatwork & basement wall contractor to a top 100 Commercial Concrete Contractor recognized across the nation. Keeping customer satisfaction as our fundamental core value has allowed Fessler & Bowman, Inc. to prosper for more than six decades.

Our Culture & Philosophy:

Fessler & Bowman is a fast-paced and culture-focused industry leader in specialty concrete and civil earthwork.  When we talk about culture at F&B, it is not just a plaque hanging in our lobby. Our values are our driving force and have allowed us to build a phenomenal team delivering best in class products to our customers.

<ul>

<li>Open & Constructive</li>

<li>Take Pride in Our Product</li>

<li>Relentless Commitment</li>

<li>Care About Our Customers</li>

<li>Team Success</li>

</ul>

Summary:

The Risk & Claims Manager is the person who ensures that every F&B team member with an active workers’ compensation claim or a work restriction is managed with care, consistency, and the discipline that protects both the individual and the organization. Every injured team member who has a clear point of contact throughout their claim, every modified duty placement that gets a crew member back to contributing before full medical release, every claim that closes at the right outcome because someone was actively managing it from day one — this role is accountable for those outcomes. The descriptions below are representative of, but not limited to, the duties and responsibilities for this position.

Key Roles of the Risk & Claims Manager:

Active Claim Management & Team Member Advocacy

Manages all active workers’ compensation claims from intake through closure.

<ul>

<li>Serves as the primary point of contact for injured team members — ensures they understand the claims process, have access to appropriate medical care, and are treated with the dignity F&B’s values require.</li>

<li>Monitors claim status, treatment progress, and work status updates; communicates proactively with injured team members throughout their recovery rather than waiting for them to initiate contact.</li>

<li>An injured team member who feels uninformed or unsupported is not an acceptable outcome regardless of the financial status of the claim.</li>

</ul>

Return-to-Work & Modified Duty Coordination

Leads F&B’s return-to-work program with disciplined placement discipline.

<ul>

<li>Identifies modified duty opportunities for team members with work restrictions; coordinates placement with field supervisors and operational leaders and communicates restriction parameters clearly to all parties.</li>

<li>Develops and maintains modified duty job offerings across F&B’s operational functions; follows up regularly to ensure placements are working and restrictions are being honored.</li>

<li>A team member who is medically able to perform modified duty and is sitting at home is a return-to-work failure — this role closes that gap proactively.</li>

</ul>

Work Restriction & Accommodation Tracking

Maintains accurate, current records of all team members with active work restrictions.

<ul>

<li>Tracks restriction parameters, expiration dates, treating physician instructions, and accommodation status across all regions; communicates restriction changes to supervisors and HR promptly when medical status updates are received.</li>

<li>Coordinates with HR on ADA and FMLA intersections with workers’ compensation leaves.</li>

<li>A supervisor who allows a restricted team member to perform work outside their restriction because this role did not communicate a change is a documentation and communication failure.</li>

</ul>

Claims Documentation & Carrier Coordination

Maintains complete and accurate claim files and coordinates with carriers and TPAs.

<ul>

<li>Ensures incident reports, medical records, treatment authorizations, work status notes, and correspondence are organized and current in the claims management system.</li>

<li>Coordinates with the workers’ compensation carrier or TPA on claim status, treatment authorizations, medical management, and adjuster communications.</li>

<li>Provides the Director of Risk Management with regular claim status summaries, emerging exposure flags, and documentation needed for reserve reviews and carrier meetings.</li>

</ul>

Incident Response Coordination

Coordinates F&B’s response to workplace injuries from the moment of report.

<ul>

<li>Ensures the incident is documented accurately, the injured team member accesses appropriate medical care promptly, and the workers’ compensation carrier is notified within required timeframes.</li>

<li>Partners with the Safety team on incident investigation so the cause of injury informs both the claim and the prevention response.</li>

<li>First-report-of-injury quality sets the trajectory of every claim — this role ensures that trajectory starts well.</li>

</ul>

Leave & Absence Coordination

Coordinates workers’ compensation leave with HR-administered leave programs.

<ul>

<li>Ensures FMLA is designated concurrently when applicable; communicates leave status and return dates to HR and payroll; flags situations where leave intersection requires HR or legal guidance.</li>

<li>Maintains clear records of leave periods, return-to-work dates, and accommodation status; ensures payroll has accurate information on leave pay status for workers’ compensation benefit coordination.</li>

</ul>

Supervisor & Field Leadership Support

Serves as the primary resource for field supervisors managing team members with active claims or restrictions.

<ul>

<li>Provides clear, timely guidance on what a restricted team member can and cannot do, how to document accommodation compliance, and how to respond when a team member’s condition changes.</li>

<li>Builds the operational awareness among field leaders that early reporting, modified duty engagement, and consistent communication produce better outcomes for team members and for F&B.</li>

</ul>

Program Reporting & Director Support

Provides the Director of Risk Management with regular reporting on the active claims portfolio.

<ul>

<li>Delivers active claim counts, claim status summaries, return-to-work metrics, restricted team member population data, and emerging trends requiring Director attention.</li>

<li>Supports the Director’s carrier meetings, reserve reviews, and program stewardship activities with accurate, organized claim data.</li>

<li>Identifies patterns in claim frequency, duration, or injury type that suggest operational or safety interventions and escalates them to the Director and Safety team.</li>

</ul>

Education, Experience & Qualifications:

<ul>

<li>5+ years of workers’ compensation claims management experience with active caseload across multiple states</li>

<li>Demonstrated return-to-work and modified duty program coordination in a field-intensive environment;</li>

<li>Working knowledge of the FMLA, ADA, and workers’ compensation intersection</li>

<li>Advanced experience with WC carrier or TPA coordination including treatment authorization and adjuster communication</li>

<li>Advanced proficiency with claims management systems and case file documentation standards</li>

<li>Ability to communicate clearly and compassionately with injured team members while maintaining documentation discipline.</li>

<li>Strong knowledge of employment laws, compensation structures, and benefits administration.</li>

<li>Bilingual (Spanish-speaking) preferred.</li>

</ul>

Travel:

Travel is required for this position- this could include but is not limited to professional development and regional office visits. F&B will compensate for travel when applicable.

Work Environment:

As a Risk & Claims Manager, you will be subject to various work environments. These environments include office and field settings. Team Member must be comfortable with sitting for an extended period.

Benefits:

Fessler & Bowman is proud to provide eligible Team Members with the following benefits:

<ul>

<li>Medical, dental and vision insurance</li>

<li>401k with company contributions</li>

<li>Paid Holidays and Paid Time Off</li>

</ul>

Recruitment Process:

The recruitment process will include a phone screen, in-person meeting, and a pre-employment background check and drug test.

Fessler & Bowman is an Equal Opportunity Employer

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