Customer Success Manager, Public Sector

<h3><strong>About DeleteMe:&nbsp;</strong></h3>

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DeleteMe is the leader in proactive privacy protection. We help security teams reduce their human attack surface by continuously monitoring and removing exposed personal data (PII) from the open web — the very data threat actors use to launch social engineering, phishing, Gen-AI deepfake, doxxing campaigns, physical threats, and identity fraud.

Operating as a fast-growing, global SaaS company, DeleteMe serves both consumers and enterprises. DeleteMe has completed over 100 million opt-out removals, helping customers reduce risks associated with identity theft, spam, doxxing, and other cybersecurity threats. We deliver detailed privacy reports, continuous monitoring, and expert support to ensure ongoing protection.

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DeleteMe acts as a scalable, managed defense layer for your most vulnerable attack vector: your people. That’s why 30% of the Fortune 100, top tech firms, major banks, federal agencies, and U.S. states rely on DeleteMe to protect their workforce.

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DeleteMe is led by a passionate and experienced team and driven by a powerful mission to empower consumers with privacy.

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<strong>Job Summary</strong>

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<p>As a Customer Success Manager, Public Sector, you'll independently own the end-to-end success of a portfolio of public sector accounts — acting as the voice of the customer internally and a trusted, strategic partner externally. You'll manage the full customer lifecycle from onboarding through renewal and growth, while continuously partnering with Account Executives and other cross-functional partners.</p>

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<strong>Responsibilities</strong>

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-Own the end-to-end retention experience for an assigned book of public sector accounts as their primary point of contact and trusted advisor.<br>-Understand each customer's mission, structure, and business needs to identify opportunities for deeper adoption and account growth.<br>-Act as a product expert and internal advocate for your customers — the Voice of the Customer — partnering with Product and Support on feedback and issue resolution.<br>-Build and execute account success plans and engagement cadences tailored to public sector budget and procurement cycles.<br>-Independently lead Executive Business Reviews (EBRs) for standard and mid-tier accounts, demonstrating clear product value and ROI.<br>-Own churn mitigation and renewal strategy for your portfolio; partner with Sales to drive strong net renewal and expansion outcomes.<br>-Navigate agency procurement processes and contract vehicles (e.g., GSA Schedule, state term contracts) to keep renewals and modifications on track.<br>-Contribute customer stories and references that support DeleteMe's public sector brand and pipeline.<br>-Mentor or buddy Junior CSMs on account management fundamentals as needed.

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<strong>Experience</strong>

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-A minimum of 5+ years of experience as a Customer Success Manager, Onboarding Manager, Account Manager, or in a comparable customer-facing SaaS role.<br>-Demonstrated experience managing renewals, mitigating churn, and driving product adoption.<br>-Experience working cross-functionally with Sales, Marketing, Product, and Support to drive customer outcomes.<br>-Strong project management skills and the ability to manage multiple stakeholder relationships at once.<br>-Excellent critical thinking, problem-solving, written, and verbal communication skills.

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<strong>Skills and Qualifications</strong>

-Preferred candidates are located within the Eastern Time Zone (EST) of the United States.

-Ability to travel up to 20% to support onboarding, implementations, executive meetings, and key public sector engagements

-Positive and collaborative approach to problem solving.

-Excellent critical thinking and problem solving abilities.

-Excellent written and verbal communication abilities.

-Ability to effectively lead projects and manage stakeholder relationships.

-Working knowledge of federal, state, or local government procurement processes.<br>-Experience working for, or with, public sector organizations (federal agencies, government contractors, SLED, etc.).<br>-Familiarity with CRM/CS platforms (e.g., Salesforce, Gainsight, ChurnZero, Totango, or similar).<br>-Experience in the privacy, security, or threat intelligence industry.

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<strong>What We Offer:&nbsp;</strong>

<p><em>Benefits and eligibility may vary based on role, location, employment status, and other factors.&nbsp;</em></p>

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<li>Comprehensive health benefits - Medical, Vision, Dental&nbsp;</li>

<li>401k retirement plan</li>

<li>Paid Parental Leave</li>

<li>20 days of Paid Time Off</li>

<li>11 Company-Paid Holidays</li>

<li>Birthday Off</li>

<li>Work From Home Stipend</li>

<li>Cell Phone Reimbursement</li>

<li>Fitness Membership Reimbursement</li>

<li>Child Care Reimbursement</li>

<li>DeleteMe Gold Membership</li>

<li>Discounted DM Plans for Friends and Family</li>

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