Customer Support Representative (Remote, Project Based)

<h3><strong>About Frontier</strong></h3>

<p><a href="https://www.hirefrontier.com" rel="noopener noreferrer"><strong>Frontier</strong></a> is a subsidiary of <strong>Fresh Prints</strong>. Fresh Prints is a New York-based, fast-growing, fully remote, 150-person company with most of our team based in India and the Philippines. A few years ago, Fresh Prints began helping other fast-growing companies build their teams. We got so good at it that we spun out a new company to focus exclusively on that — and called it <strong>Frontier</strong>.</p>

<p>At Frontier, we help companies grow full-time, cross-functional teams abroad. We hire the smartest people and place them into the best companies. In three years, we’ve never lost a client. If you’re interested in a Frontier role and you apply and are accepted, <strong>we’ll screen you through video assessment, written assessments and interviews</strong> and aim to get you an interview for a full-time job within the month.&nbsp;</p>

<p><strong>Think of us as your personal talent agent — and good luck with the application!</strong> 😊</p>

<p>&nbsp;</p>

<h2>About the Role</h2>

<p>We’re looking for Customer Support Representatives to provide Tier 1 customer support to Parkade users during US hours.</p>

<p>You’ll primarily handle customer inquiries through email, helping users troubleshoot issues, complete actions they are unable to perform themselves, and providing administrative support when needed.</p>

<p>This is a high-volume support environment, so we’re looking for someone who can communicate clearly, prioritize effectively, work independently, and consistently provide a strong customer experience.</p>

<p><strong>IMPORTANT NOTE: </strong>This is a project-based role expected to run for approximately 1 year, from September 2026 through September 2027.</p>

<h2><strong>What You’ll Do</strong></h2>

<ul>

<li>Respond to incoming customer support emails during US hours</li>

<li>Provide Tier 1 support to Parkade users</li>

<li>Troubleshoot straightforward customer and application issues</li>

<li>Identify issues, gather relevant information, and determine the appropriate resolution</li>

<li>Assist users with actions they are unable to complete themselves</li>

<li>Handle routine administrative requests</li>

<li>Manage a high volume of customer inquiries while maintaining accuracy and quality</li>

<li>Prioritize requests based on urgency and customer impact</li>

<li>Follow established processes and guidelines</li>

<li>Document customer interactions and resolutions accurately</li>

<li>Follow up on unresolved issues</li>

<li>Escalate complex or high-priority issues when appropriate</li>

<li>Work independently while knowing when to seek additional support</li>

<li>Provide a positive and helpful customer experience through every interaction</li>

</ul>

<h2><strong>What We’re Looking For</strong></h2>

<ul>

<li>Previous experience in customer support, customer service, help desk, or a similar role</li>

<li>Strong written and verbal English communication skills</li>

<li>Strong active listening, critical thinking, and problem-solving skills</li>

<li>Comfortable troubleshooting software, application, or user-related issues</li>

<li>Ability to manage high-volume customer inquiries without sacrificing quality</li>

<li>Ability to multitask, prioritize, and manage time effectively</li>

<li>Strong attention to detail and accuracy</li>

<li>Able to follow established processes while exercising good judgment</li>

<li>Comfortable working independently with limited supervision</li>

<li>Comfortable learning and navigating new software and support tools</li>

<li>Reliable and consistent</li>

</ul>

<h2>Nice to Have</h2>

<ul>

<li>Experience supporting SaaS or mobile/web applications</li>

<li>Experience with ticketing or CRM platforms such as Zendesk, Intercom, or similar tools</li>

<li>Previous experience in a Tier 1 support environment</li>

<li>Experience handling high-volume email support</li>

<li>Experience troubleshooting or reproducing software/application issues</li>

</ul>

<h2>Schedule &amp; Coverage</h2>

<ul>

<li>Work US hours, including overnight shifts <strong>11PM to 8AM (PST)</strong></li>

<li>Schedules will be staggered across the team to cover the full week</li>

<li><strong>Weekend availability is required</strong></li>

<li>Your specific schedule and days off will depend on the team’s coverage needs</li>

</ul>

<h2><strong>Compensation &amp; Benefits&nbsp;</strong></h2>

<ul>

<li>Monthly Salary from $700-$800 per month&nbsp;</li>

<li><strong>FULLY REMOTE</strong> work environment</li>

<li>Professional growth and development opportunities</li>

<li>High-impact role with meaningful ownership and responsibility</li>

</ul>

<p>&nbsp;</p>