Sales, Operations & Customer Success Manager

<b>About Us:</b>We are an innovative start-up based in Silicon Valley, expanding our global footprint by establishing our first non-US site in Hong Kong. Our mission is to revolutionize the education sector through our cutting-edge generative AI education platform. We are looking for a dedicated and versatile Operations Manager to support our growing team in Hong Kong.<br><b>Position:</b>You will play a key role in creating a productive and positive work environment, enabling our team to focus on delivering groundbreaking solutions in education technology.

Key Responsibilities

<li><br></li><b>Develop and Execute the customer on broad Journey Strategy</b><li>Develop and implement effective strategies to guide prospective school administrators through the discovery and adoption process, ensuring alignment with Lirvana Labs' mission to revolutionize child learning.</li><li>Lead the team in providing a supportive, informative, and positive experience from initial inquiry through to a successful pilot program and long-term partnership.</li><li>Manage all prospect and partner communications to ensure they are timely (within 24 hours), high-quality, and reflect our warm, enthusiastic, and expert brand voice.</li><li>Oversee the prospect pipeline, ensuring the team effectively nurtures leads, demonstrates the value of our evidence-based approach, and guides families/schools toward a confident decision.</li><li>Drive conversion by coaching the team to articulate our product's benefits, address specific educational concerns, and highlight the long-term developmental impact for children.</li><li>Actively participate in key stages of the family and school journey—from initial demos and trial support to pilot program kick-offs—providing timely and constructive feedback to the team.</li><li>Coordinate and schedule product demonstrations and needs-assessment calls for prospective school partners.</li><li>Oversee data capture and relationship management through our CRM, ensuring the team adheres to all data privacy and management protocols.</li><li>Analyze key metrics including demo attendance, trial-to-pilot conversion rates, and customer satisfaction to identify trends and target growth opportunities.</li><li>Proactively manage the renewal process and nurture relationships to minimize churn, addressing any concerns with empathy and a solutions-oriented approach.</li><br><li><b>Manage Educational and Partnership Events</b></li><li>Develop and implement a calendar of high-value virtual and in-person events (e.g., webinars on, school administrator roundtables, parent Q&amp;As) designed to educate prospects and fuel the pipeline.</li><li>Lead the end-to-end execution of events, ensuring they are engaging, informative, and seamlessly managed to strengthen our community and brand authority.</li><br><li><b>Foster Cross-Functional Collaboration</b></li><li>Work closely with Product, Design, and Engineering teams to relay customer feedback, ensure product messaging is accurate and compelling, and align on shared goals for customer acquisition and success.</li>

Qualifications

<li>Study in &nbsp;Business Administration, Education, Marketing, or a related field.</li><li>At least 2 years of experience in a Sales / Marketing role with demonstrated success in growing / increasing sales in a competitive market.</li><li>3-5 years of admissions experience in local market.</li><li>Experience of working with CRM systems and integration with the sales life cycle.</li>

Why Join Us:

Be part of an innovative start-up with a mission to transform education.

Opportunity to work in a dynamic and collaborative environment.

Competitive compensation and benefits package.

Career growth and development opportunities.

Work in the vibrant Cyberport community, surrounded by cutting-edge tech companies.