Account Lead / Senior Program Manager

Role Description

The DLA Account Lead / Senior Program Manager owns the overall success and health of VivSoft's Defense Logistics Agency (DLA) portfolio, delivered directly and through joint venture partners. This is fundamentally a delivery role with a growth mindset. The Account Lead is the trusted, senior-level relationship owner across DLA, accountable for the portfolio's overall delivery performance and customer satisfaction, while actively partnering with the Growth team on shaping and winning new and follow-on work.

This person maintains a home contract within the DLA portfolio for partial billability, but the primary focus of the role is account leadership:

Ensuring every DLA effort is performing well.

Staying close enough to DLA stakeholders to see problems and opportunities early.

Being the connective tissue between delivery reality and growth strategy.

The DLA portfolio spans multiple active contracts and task orders across DLA's enterprise IT, modernization, and mission-support environment, delivered through our DLA JETS 2.0 vehicle under our joint venture.

Qualifications

Must hold an active Secret clearance at the time of application.

Active Project Management Professional (PMP) certification.

Demonstrated DLA experience, including an understanding of DLA's mission, organization, acquisition environment, and key stakeholders across the agency.

Proven experience leading delivery across multiple federal contracts or task orders, with accountability for customer satisfaction and past performance.

Experience serving as a senior point of contact for government stakeholders, CORs, and Contracting Officers.

Experience supporting capture and proposal efforts, including customer intel, solutioning, and writing or reviewing proposal content.

Strong leadership, mentoring, and stakeholder management skills, with the ability to work effectively with joint venture partners.

Requirements

Own overall delivery health and customer satisfaction across the DLA portfolio.

Serve as a senior, trusted point of contact for DLA stakeholders, CORs, and Contracting Officers.

Identify and resolve risk across the portfolio early.

Maintain strong relationships with joint venture partners.

Mentor and support the PMs and delivery leads running individual DLA contracts.

Serve as the named PM or TOPM on one home contract within the DLA portfolio.

Partner closely with the Growth team on DLA pursuits.

Lead organic growth on the DLA account.

Provide past/current performance narratives and account-specific proposal content for DLA pursuits.

Benefits

Comprehensive Medical, Dental, and Vision Plans (Healthcare benefits are 100% employer-paid for employees only)

Life Insurance

Paid Time Off (Flexible/Combined PTO, Bereavement Leave, 11 Company Paid Holidays)

401K Retirement Plan with employer match

Professional Development Training Reimbursement

Flexible/remote work schedules

Performance Metrics

CPARS/past performance ratings of "Good" or higher across the DLA portfolio.

Customer (COR/KO) satisfaction and strength of relationships across DLA stakeholders.

Frequency and cadence of on-site customer visits and engagement across DLA sites and stakeholders.

Personal utilization against target on the home contract.

Win rate on pursuits supported, and Growth/JV partner feedback on the quality and timeliness of capture support provided.

Number of new leads or stakeholder relationships surfaced and handed to Growth per quarter.

Salary Range

$160K to $175K per annually