Office and Staff Management Lead

<p>We are looking for a detail-oriented Office and Staff Management Lead to join our team, reporting directly to the CFO. In this role, you will be the operational backbone of Afficiency — the person who makes sure the office runs, the calendars align, and the people-side of the business (onboarding, benefits, records) never falls through the cracks.</p><p>You will sit at the intersection of operations, administration, and human resources, helping us scale our mission to reinvent the life insurance buying process by making it 100% digital, easy to understand, and accessible to everyone.</p><p>This role is ideal for someone who is <strong>based in the New York, NY area</strong>, is a self-starter, and works just as productively in the office as remotely.</p>

<p><strong>Responsibilities</strong></p><p><strong>Office Management</strong></p><ul><li>Own the day-to-day upkeep of our NYC office — supplies, vendor relationships, mail/deliveries, facilities issues, and general office presentation.</li><li>Ensure the space is stocked, functional, and welcoming for the team and visitors.</li></ul><p><strong>Executive &amp; Administrative Support</strong></p><ul><li>Provide administrative support to the CFO and broader leadership team, including calendar management, meeting coordination, travel booking, and expense report preparation.</li><li>Keep leadership organized and freed up to focus on strategic work.</li></ul><p><strong>HR &amp; People Operations</strong></p><ul><li>Coordinate new-hire onboarding end-to-end (paperwork, equipment setup, first-day logistics, orientation scheduling) and manage offboarding checklists to ensure a smooth, compliant transition in both directions.</li><li>Support benefits administration (enrollment, questions, vendor coordination) and maintain accurate, confidential employee records.</li><li>Serve as the day-to-day lead on HR compliance and policy — maintaining the employee handbook, tracking federal/state/local employment law changes, ensuring required postings and trainings are current, and flagging risk areas to leadership before they become issues.</li><li>Coordinate employee timekeeping and PTO tracking, ensuring records stay accurate and up to date.</li></ul><p><strong>Recruiting</strong></p><ul><li>Own the recruiting process for open roles — writing and posting job listings, managing candidate pipelines, screening resumes, conducting initial phone screens, and coordinating interview scheduling with hiring managers.</li></ul><p><strong>Marketing &amp; Company Presence</strong></p><ul><li>Manage our LinkedIn company page and other marketing/social channels — scheduling posts, sharing company updates and job openings, and keeping our online presence active and on-brand.</li><li>Support marketing with basic asset coordination and posting to other marketing services as needed.</li></ul><p><strong>Vendor, Systems &amp; IT Support</strong></p><ul><li>Manage relationships with office and HR vendors (facilities, benefits brokers, HRIS, office supply vendors), ensuring contracts, renewals, and invoices are tracked and handled on time.</li><li>Assist with basic IT systems and equipment support — setting up new-hire hardware and accounts, troubleshooting common employee tech issues, and coordinating with outside IT vendors as needed.</li></ul><p><strong>Culture &amp; Events</strong></p><ul><li>Plan and execute team events, offsites, and culture-building activities that keep the team connected, including in a hybrid environment.</li></ul><p><strong>Must Have</strong></p><p><strong>Experience</strong></p><ul><li>1–3 years of experience in office management, administrative support, HR, or a related operational function.</li></ul><p><strong>Technical Skills / Exposure</strong></p><ul><li><strong>Office &amp; Productivity Tools</strong><ul><li>Microsoft Office / Google Workspace</li><li>Basic Excel (spreadsheets, simple formulas)</li></ul></li><li><strong>HR &amp; People Systems</strong><ul><li>HRIS platforms</li><li>Benefits administration tools</li><li>Timekeeping / PTO tracking systems</li></ul></li><li><strong>Recruiting &amp; Marketing</strong><ul><li>Job boards / applicant tracking systems</li><li>LinkedIn company page management</li><li>Basic social/marketing scheduling tools</li></ul></li><li><strong>IT &amp; Systems Support</strong><ul><li>Basic hardware/software troubleshooting</li><li>Account and equipment provisioning</li></ul></li></ul><p><strong>Desired Competencies</strong></p><ul><li>Self-starter who takes ownership and follows through without heavy oversight.</li><li>Works just as productively in the office as remotely.</li><li>Comfortable wearing multiple hats — from office operator, to executive assistant, to HR administrator.</li><li>Highly organized and detail-oriented, able to track many moving pieces at once.</li><li>Discreet and trustworthy with sensitive employee and financial information.</li><li>Thrives in an environment where not every process is written down; proactive and resourceful.</li></ul><p><strong>Success Criteria</strong></p><p>Within the first 3 months, the candidate will:</p><ul><li>Fully own day-to-day office operations and vendor relationships with no disruption to team productivity.</li><li>Run new-hire onboarding and offboarding independently and compliantly.</li><li>Establish and maintain HR compliance documentation and policy tracking.</li><li>Lead recruiting.</li><li>Build a consistent cadence for the company's LinkedIn and marketing presence.</li></ul>