Community Manager

<p>We are looking for a dynamic Community Manager who is motivated by the opportunity to create real value + impact in the world. You will join a small, growing team in a fast-paced, supportive, mission driven start-up, with lots of opportunities to partake in strategic and operational initiatives. This is a role for someone who wants to use their community management skills in an innovative and impactful context. If you’re motivated by shaping the future&nbsp;of ageing, then this might be the role for you.</p><p>This role is a rare opportunity to join an exciting new venture in its nascent growth stage.&nbsp; As Community Manager, you will play a key role in building and nurturing the foundations of the global Freebird community of members, partners &amp; collaborators. You will work closely with the Co-Founders and growth/marketing team to develop community strategy, grow the membership, promote engagement, implement initiatives and improve community related features over time.</p><p>The role requires intense curiosity and drive for building interest, engagement and trust across the whole Freebird community. The role will entail developing a clear strategy for growing and managing the community, and include a data and results-based approach to measuring the quantitative and qualitative health of Freebird Club’s community relations.</p><p><strong>Responsibilities include:</strong></p><ul><li>Identify opportunities to grow and enhance the Freebird member community.&nbsp;</li><li>Plan and execute community growth strategies.</li><li>Develop and implement community engagement and member communications strategies.</li><li>Plan and execute engagement activities such as social media posts, events, campaigns or activities with 3rd-party collaborators.</li><li>Connect deeply with our membership base, building relationships with members on the platform, social media and other channels, acting as a point of contact for member relations.&nbsp;</li><li>Facilitate conversations and interactions with and between members both online and offline.</li><li>Moderate discussions and content, responding to community inquiries and feedback.</li><li>Lead on content creation and communications, including website, blogs, email campaigns, events, webinars, newsletters.</li><li>Track and analyse member engagement. This includes collecting data on the frequency of meet-ups, chat messages, social media engagement and more.&nbsp;</li><li>Monitor and be a source of customer feedback for the company, and share internally such that it guides our future development.</li><li>Identify and reach out to similarly aligned communities, organisations, influencers, bloggers or potential partners to support the growth of our community.&nbsp;</li><li>Develop collaborations and partnerships that can help us grow.</li><li>Develop relationships with organisations, stakeholders and influencers in positive ageing – helping to position Freebird as a key player in the global silver economy.</li><li>Stay up-to-date on the latest trends in healthy ageing; includes attending industry events, reading industry news, following thought leaders in the field.</li></ul>

<ul><li>A&nbsp; real “people” person. Positive and progressive in all interactions.</li><li>Excellent knowledge of social media platforms and social media management tools.</li><li>Superior organisational skills; ability to monitor and facilitate communication across multiple channels.</li><li>4+ years experience in a previous community management or related role. Customer service experience is a premium.&nbsp;</li><li>Strong understanding and experience of business operations and processes, including project management.</li><li>Strong computer skills, including knowledge of relevant software programs and tools, including analytics tools.</li><li>Excellent verbal and written communication skills, including grammar and spelling, and the ability to create high quality engaging content.</li><li>Excellent analytical skills, with strong attention to detail.</li><li>Bachelor’s Degree or equivalent experience in Business, Marketing, Hospitality, or other related fields.</li><li>Demonstrate integrity, dependability, accountability, self-awareness, work ethic, empathy and compassion.</li><li>Self-directed with ability to get lots done with limited guidance. Takes ownership.</li><li>Be okay with making mistakes. We are all learning and mistakes are the byproduct of doing something new. Making them is part of the journey, dwelling on them is not.</li></ul>