Human Centered Design & UX Analyst (HCD/HFE) (Remote)

GovCIO is hiring a Human Centered Design & UX Analyst to support human-centered design and human factors engineering across the Department of Veterans Affairs Veterans Health Administration Connected Health portfolio. Connected Health builds and supports digital health tools used by Veterans, caregivers, VA clinicians, and VA staff, including Ambient AI Scribe, Patient Generated Health Data, Patient Engagement Systems such as My HealtheVet and the Patient Engagement Platform, Clinical Analytics and AI, and products supporting VHA program offices.

The analyst joins a cross-functional HCD/HFE sprint team and supports work across the discover, decide, make, and validate phases: eliciting user requirements, developing validated workflows and wireframes for development teams, resolving usability issues in products under development and in production, and evaluating utility and usability through prototypes, proofs of concept, and formal studies. Work follows Digital.gov human-centered design guidance, the HCD Performance Field Guide, and VA Digital Health Office process.

This is a growth role on an established team with senior HCD practitioners. Work is performed at contractor facilities and this position is fully remote within the United States.

Responsibilities

Supports HCD and HFE studies and assessments using appropriate methods including interviews, focus groups, direct and indirect observation, contextual inquiry, card sorting, journey mapping, empathy mapping, personas, usability testing, Voice of Customer, workshops, design sprints, and ideation sessions, both virtual and in person

Helps plan, conduct, and analyze user research to develop insight into user behaviors, needs, and pain points, and translates findings into actionable recommendations

Supports scheduling and coordination of clinical subject matter expert and Veteran participation, including preparing recruitment requests and assessment schedules in coordination with the VA lead

Obtains participant consent for recording and ethnographic capture, and maintains accurate interview notes where participants decline recording

Develops and maintains HCD artifacts including journey maps, service blueprints, personas, empathy maps, affinity maps, user flow diagrams, process maps and workflows, information architecture diagrams, wireframes, and low-fidelity prototypes

Supports heuristic evaluation, literature review, and capability assessments of how products integrate with the electronic health record

Supports all phases of field testing, user acceptance testing, and proofs of concept and pilots, including test logistics, device coordination, lessons learned capture, and development of SOPs, workflows, and knowledge articles

Contributes to human factors engineering activities, analyzing human behavior and performance in relation to new products and iterations, and helping ensure designs meet human interface requirements

Monitors and reports app store feedback for assigned products, capturing pain points, identifying trends, maintaining the response library, logging backlog issues, and producing weekly App Feedback reports and monthly App At A Glance summaries

Supports Section 508 and WCAG 2.2 conformance in research, design, and reporting, including usability testing with users with disabilities

Applies the VA Design System and VA Content Style Guide to maintain a consistent look, feel, and voice across user-facing products

Prepares meeting materials, agendas, and presentations on required timelines, and contributes to research plans, HCD assessment studies, status report-outs, and final report-outs

Supports facilitation of workshops, co-design sessions, and stakeholder meetings using Mural and other VA-approved collaboration tools

Collaborates with product owners, designers, developers, clinical stakeholders, and VA leads to refine design strategies, functional requirements, and product roadmaps

Qualifications

Bachelor's degree with 8+ years of work experience (or commensurate experience). Degrees in human-centered design, human-computer interaction, human factors, industrial or cognitive psychology, design, anthropology, public health, or health informatics are especially relevant, though candidates from other backgrounds with applicable experience are encouraged to apply.

Required Skills and Experience

Foundational understanding of human-centered design and user experience principles, applied in a professional, internship, apprenticeship, or research setting

Experience supporting qualitative research activities such as interviews, focus groups, observation, or usability testing, including note-taking, participant coordination, or synthesis

Ability to produce and maintain design research artifacts such as journey maps, personas, process maps, affinity maps, or wireframes

Familiarity with Mural or comparable collaborative whiteboard tools, and willingness to develop expert-level facilitation skills in Mural

Working familiarity with accessibility requirements, including Section 508 and WCAG 2.2, and willingness to deepen that knowledge

Strong written and verbal communication skills, including comfort presenting on camera and telling a clear story with research findings to technical and non-technical audiences

Ability to work in a fast-paced team environment, reframe and pivot as priorities shift, and manage deliverables against firm due dates

Willingness and ability to travel regularly within the continental United States for onsite research, testing, and program events

Portfolio, case study, or work samples demonstrating research or design work, including academic or self-directed projects

Clearance Required

Ability to obtain and maintain a Public Trust clearance or higher

Preferred Skills and Experience

Experience or internship supporting the Department of Veterans Affairs or a federal healthcare program

Background or coursework in healthcare, clinical settings, patient experience, or human factors

Familiarity with electronic health record systems such as VistA, CPRS, or Oracle Health

Familiarity with design tools such as Figma, Adobe Creative Suite, or Sketch

Exposure to human factors engineering methods or ergonomics standards such as the ISO 9241 series

Familiarity with the VA Design System, VA Content Style Guide, or VA Mobile App Compliance Requirements

Experience with Qualtrics or comparable survey tools, and with Power BI or similar dashboarding tools

Familiarity with Jobs-To-Be-Done methodology, minimum viable lovable product definition, or heuristic evaluation

Experience supporting field testing, user acceptance testing, or pilot programs

Experience with app store feedback analysis or Voice of Customer programs

Training or certification in HCD, UX, accessibility, or Agile (e.g., LUMA, CPACC, Nielsen Norman Group)

Posted Salary Range

USD $120,000.00 - USD $160,000.00 /Yr.