Customer Experience Associate FR - Self Serve

At Brevo, we’re not just building a CRM. With our technology, <b>we’re helping millions of organizations build lasting relationships with their customers.</b><br>From emails and SMS to WhatsApp, Chat, and Marketing Automation, <b>our tools are intuitive, powerful, and built to scale with every ambition.</b> We give businesses a clear view of the customer journey, so they can focus on what matters: connection.<br>As a <b>certified B Corp</b>, we’re proud to grow with purpose, committed to high standards of social and environmental impact, not just performance.<br>Today, more than <b>500,000 businesses</b> across <b>180 countries</b>—from NGOs like Amnesty International to global brands like Carrefour, eBay, Louis Vuitton, and Michelin—trust Brevo to engage their audiences, cut through complexity, and deliver results. Our <b>reliable technology</b> and <b>75+ integrations</b> help them create <b>unparalleled customer experiences,</b> without the usual tech headaches.<br>We recently exceeded 200m ARR and reached a major milestone by <b>becoming a Unicorn</b>, backed by strong growth and global expansion - and we’re just getting started!<br>Join as a <strong>Customer Experience Associate</strong> and be the bridge between our technology and our customers, managing interactions across phone, email, and chat. Resolve customer concerns efficiently while ensuring a positive experience.

If you have a strong customer service background, excellent communication skills, and the ability to work independently and collaboratively while providing top-notch service and putting customers first, we’d love to hear from you.

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Shift:

Monday–Wednesday: 7:00 AM–4:00 PM

Thursday–Friday: 9:00 AM–6:00 PM

Your impact at Brevo:

<li>Manage and resolve daily client tickets and ensure that clients' questions and problems are resolved properly and quickly.</li>

<li>Direct the client with the right set of solutions over a phone call (incoming &amp; outgoing both)</li>

<li>Address challenging customers and problems that require escalation outside of the department.</li>

<li>Strive to provide all customers with outstanding customer experience</li>

<li>Grow client relations and work closely with the tech team to identify bugs.</li>

<li>Work independently to master emailing best practices, as well as our platform and the tools we offer customers.</li>

<li>Develop familiarity with technical aspects of email marketing, such as DNS record creation/modification, email-friendly HTML, and the Brevo API.</li>

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Who you are:

<li>At least 2+ years of experience in customer service</li>

<li>Excellent written and spoken communication skills in French<strong> [C1 AND ABOVE]</strong></li>

<li>Customer-focused with the ability to build customer relationships and customer confidence.</li>

<li>Work experience on tools such as JIRA, Freshdesk/Zendesk is an asset</li>

<li>Familiarity with email marketing</li>

<li>The ability to jump right into a fun and relaxed office culture</li>

If you don’t meet all the requirements below but believe this opportunity matches your expectations and experience, we still encourage you to apply!&nbsp;

Why people love working at Brevo:

<li><strong>A place to grow, together:</strong> Join a diverse, international team in a modern office buzzing with energy and ideas.</li>

<li><strong>Practical perks for everyday balance:</strong> Cab Facility and per-day meal vouchers; Employee-friendly salary structure; <a href="http://1.4x" rel="noopener noreferrer">1.4x</a> pay on holidays/weekends for critical work; excellent referral program with high-value gift options (e.g., bike, flight tickets)</li>

<li><strong>Learning, every step of the way:</strong> Over 1,55,000 courses on Udemy, along with facilitator-led sessions, and personalized training programs tailored to individual and team needs</li>

<li><strong>Flexible for life:</strong> A hybrid setup (2 days WFH), budget for your home workspace, and a generous leave policy to help you balance life and work effortlessly</li>

<li><strong>Wellbeing that works:</strong> INR 10 Lakh medical insurance, maternity support, childcare facilities, and wellness bonuses to keep you and your family covered</li>

<li><strong>A culture that cares:</strong> Annual company off-sites, inter-office trips, team outings, active social, green, and LGBTQIA+ communities, along with festive celebrations - all making Brevo a vibrant and inclusive workplace.</li>

Your candidate journey:

<li>HR Screening - 30 mins in French</li>

<li>Take-home Case Study&nbsp;</li>

<li>Team Interview in French - 60 mins</li>

<li>Hiring Manager Interview - 60 mins</li>

Whoever you are, wherever you’re from, if this role speaks to you, we’d love to hear from you.