Reservation CSA

What You'll Get to DoCalm Air Reservations Agents provide travel assistance and trip planning to our passengers. In addition, they conduct passenger check-in, make flight reservations in our computerized reservations system, and perform other related customer service duties to assist Calm Air passengers. They provide exemplary customer service while adhering to Calm Air policies and regulations.

Create, check, and make changes to passenger flight reservations

Check flight information, fares, and fare rules

Assist other stations with reservations, payments and manifests as required

Assist with the re-accommodation of passengers due to irregular operations or schedule changes as required

Assist with the tracing of missing passenger baggage when required

Answer passenger inquiries over the phone and through email

Assist Pass Bureau with staff travel bookings and payments as required

Other duties as required

Hours of Work

Shift work is required and may include mornings/afternoons, evenings and weekends

Skills & Experience We Value 

High school diploma or general education degree (GED) an asset

Knowledge of Amelia Reservation system an asset

Basic Computer skills (word, excel, office)

Knowledge of an airline’s operations an asset

Excellent leadership, interpersonal and communication skills

Must have excellent customer service skills and exceptional telephone etiquette

Must be able to work independently or in a team setting

Ability to work efficiently and accurately under pressure

Must have own transportation to and from work

Must be able to obtain and maintain an Enhanced Security Clearance qualification

Preference given to Inuit Land Claims Beneficiaries

Inuktitut language considered an asset